What are the responsibilities and job description for the Desktop & Mobility Support - Part Time position at Jackson Healthcare?
Overview
Jackson Healthcare, a top 3 national healthcare staffing, search, and technologies firm located in Alpharetta, is offering a Part-Time Desktop & Mobility Support opportunity!
Are you considering a career in technology and looking for experience? Maybe you are taking technology courses or pursuing a Bachelor’s degree in a technology-related field and need an internship to supplement your classroom knowledge? Jackson Healthcare is seeking a Part-Time Desktop and Mobility Support to assist our team with procuring, configuring and deploying end user systems. Desktop and Mobility Support responsibilities include configuring and deploying end user mobility devices (Laptops, Tablets, Phones). To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should be familiar with popular operating systems and have the ability to work with minimal supervision. Ultimately, you will help establish our reputation as a department that offers excellent customer support during all deployments of new and replacement hardware.
Come gain the experience you need while helping to further Jackson Healthcare’s strategy and mission: to improve the delivery of patient care and the lives of everyone we touch. And your work will positively impact the multiple nonprofit organizations we directly support. Find purpose in your work at Jackson Healthcare, ranked a “Best Places to Work” by Fortune and the Atlanta Business Chronicle!
Description
Job Responsibilities
- Image computers and perform post configurations
- Setup desks for end users (Monitors, docking stations)
- Deploy computers to end users and ensure all applications/files have been migrated
- Work with Dell support to coordinate warranty replacements
- Update our inventory systems as systems change ownership.
- Work with Support Center department to assist with support incidents/requests
- Follow up with customers to ensure their technical issues are resolved
- Deploy cell phones using mobile device management. (New and Upgrade)
Requirements
- High school diploma required
- Familiarity with our industry is a plus
- Understanding of iOS and Android
- Understanding of Windows 10
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Onsite (not hybrid) in Alpharetta, GA office
- Hours/days can be flexible and will be worked out with manager; 8:30AM-5:30PM weekdays; up to 28 hours/week
