What are the responsibilities and job description for the Web Chat Representative position at Jackson Hewitt - 1689?
About Jackson Hewitt
We pride ourselves on providing expert tax guidance to our clients, navigating the complex tax codes with integrity and consistency.
Key Responsibilities
- Inbound/Outbound calls to clients to understand their needs, concerns, and issues with products or services.
- Timely and accurate responses to customer queries via phone, email, or chat.
- Diligent documentation of customer records and cases.
- Effective use of software, databases, scripts, and tools.
Essential Skills
- Exceptional interpersonal and rapport-building skills.
- Computer literacy and ability to learn new technologies.
- Phone skills, including familiarity with complex or multi-line phone systems.
