What are the responsibilities and job description for the Customer Service Representative/Data Entry position at Jackson Hewitt Tax Service?
Jackson Hewitt Tax Service is hiring Customer Service Professionals now to secure staff for the busy upcoming tax season (December through April 2024). We are seeking several full-time customer service agents/data entry professional for our tax offices. Busy, but fun and friendly environment.
Qualifications:
- Some College, High School Diploma or equivalent experience
- Experience Preparing Individual income tax returns is nice but not necessary
- PTIN or ability to obtain PTIN provides advancement
- Experience in accounting, finance, bookkeeping or tax preparation helpful.
- Excellent Customer Service Skills a must.
- Ability to work in a fast-paced business environment
- Excellent verbal and written communication skills
- Experience with tax software a plus
- Review financial records
- Strength in posting appointments and communication with clients
- High level of confidentiality
- Strong attention to detail
Responsibilities:
- Market Jackson Hewitt Services to Walmart associates and customers
- Provides details to customers concerning appropriate company products and services.
- Follow up with customers for additional information, as necessary, to insure accurate completion of tax returns.
- Reviews all tax return forms for accuracy and completeness, scan all documents to file, records customer info on excel spreadsheet for drop offs.
- Resolves customer complaints, or refers situations to supervisor (as appropriate) for resolution.
- Assists with general office support such as filing, mailing, etc., when necessary exceed established goals.
- Performs other duties as required.
Appointments are already pre-booked for the 2024 tax season. CSAs are scheduled to meet with clients in our office to collect income tax information. This position offers a flexible schedule. This position has the option to work days, evenings, weekends or variety of times, whichever is most convenient to you.
Work Remotely
- No
Job Type: Full-time
Pay: From $11.00 per hour
Expected hours: No less than 40 per week
Benefits:
- Flexible schedule
Shift:
- 10 hour shift
- Day shift
- Evening shift
Education:
- High school or equivalent (Required)
Experience:
- Customer support: 1 year (Preferred)
License/Certification:
- PTIN or can obtain one by 12/31 (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
Salary : $11
