What are the responsibilities and job description for the Ford Automotive Service Manager position at Jackson Hole Ford?
Jackson Hole Ford, located in Jackson, Wyoming is looking for a Service Manager who has a Ford background and preferably CDK experience. If you are a seasoned advisor looking for an opportunity to advance your career and live in an outdoor paradise this may be for you.
We’re looking for people we can count on to be part of our team. At Rocky Mountain Yeti, we believe that we all have different strengths but we treat each other as equals. We’re looking for remarkable, fearless people who know how to make things happen together. Our team is hungry for personal and team growth... which definitely includes constantly learning new things. You can’t be afraid to go home exhausted. Come have fun with us at Rocky Mountain Yeti and Legend Driven - Powered by Rocky Mountain Yeti.
Service Manager Responsibilities
- Hire and supervise service department personnel, as well as monitor their performance in servicing customers
- Ability to retain and Train Techs
- In collaboration with the Service Director, create goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
- Assist customers in servicing, repairing and explaining each service needed
- Understanding customers' requirements and concerns; matching requirements and concerns to various service options
- Make the customer comfortable with the service being performed and keeping the customer informed and updated throughout the service of their vehicle
- Staying updated on new products, features, accessories and attending product training as required
- Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction
- Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately.
Service Manager Qualifications
- Minimum 3-5 years prior service writer experience
- Experience across manufacturer lines
- Strong mechanical aptitude
- Previous experience in an automotive service department
- Strong focus on providing excellent customer service
- High school diploma or higher education
- Clean driving record & valid driver's license
Service Manager Benefits
- Defined Career Path
- Multiple Franchises
- Medical, Vision, Dental, and Accident Critical Illness
- Group Term Life
- Paid time off and vacation
- Growth opportunities
- Employee vehicle purchase plans
- Family owned and operated
- Long term job security
- Flexible Work Schedule
