Luxury Sales Associate

POSITION SUMMARY

Jackson Hole Jewelry Co. is looking for an established and experienced Luxury Sales Associate/Client Ambassador to join an experienced luxury sales team, actively pursuing daily sales activities and achieving overall sales goals. In addition to guiding clients through their journey of selecting and purchasing fine jewelry, this individual will manage the sales and clienteling process, surpassing sales targets, and assisting the team’s efforts. While reporting to the Sales Manager, this individual will be responsible for creating and following up on leads, managing their KPI performance, and ensuring seamless client engagement. Duties will include leading outreach efforts to current and potential clients, contributing to events and social media postings/videos, qualifying cold leads, and setting appointments with senior sales staff. In order to be successful in this role, you will need mature and exceptional sales and clienteling skills,a deep understanding of the luxury sales process and superb interpersonal abilities. 1-3 years previous experience in a luxury sales environment is required. This position reports directly to the Sales Manager.

ABOUT THE COMPANY

Jackson Hole Jewelry Co. (JHJC) was founded in 2013 in Jackson, Wyoming, and is located in one of the country’s most affluent counties. Our Founder works daily with the teams, as we provide our clients with jewelry crafted without compromise, using the finest materials and with unwavering attention to detail. Our company has and is growing substantially, and will be expanding further within Jackson, in 2025. In delivering on our mission of offering unforgettable jewelry in the Tetons, we are transparent and intentional in seeing every team member reach their personal, professional, and financial goals. This individual must possess a deep team spirit, always looking to see the Team succeed, and by doing so, he/she will succeed. Our core values are the backbone of our business and are foundational in our hiring process: we are luxury oriented, genuine, intentional, transparent and we act with deep integrity.

PERFORMANCE OBJECTIVES

• Aggressively pursue sales targets by pushing the boundaries to exceed KPIs through innovative strategies and relentless pursuit of high-value opportunities.
• Maximize client engagement by orchestrating high-stakes consultations and capitalizing on lucrative custom design opportunities, ensuring every interaction is geared towards substantial sales closures.
• Spearhead your development through rigorous training, coaching and mentorship, focusing on cultivating top-tier sales talent capable of delivering peak performances consistently.
• Contribute to all aspects of daily sales operations with a keen eye for optimization and efficiency, ensuring the seamless execution of sales strategies and client interactions.
• Consistently enhances revenue, culture, and brand image aligning with Jackson Hole Jewelry Co.’s core values.
• Embody the Jackson Hole Jewelry Co.’s value propositions to all clients.
• Have a strong desire to excel in a supportive and demanding sales-driven environment.
• Engage with clients, understanding their needs and recommending products as appropriate, in addition to conducting client consultations for custom design options.
• Attend and service our clients at events and deliver on event expectations.
• Aggressively manage leads, contacts, and communication through our CRM channel.

KEY COMPETENCIES

• Management - Demonstrate evolved and genuine luxury sales skills contributing to a high-performing sales team; encourage, motivate, support and communicate with the team to achieve daily and long-term sales goals.
• Be Courageous - have an informed, well researched point of view, presented with grace and professionalism. Failure happens: it’s an investment as long as we fail up. Fearlessly support your team and embody our culture,
• Problem Solving - Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem-solving situations.
• Adaptability - Adapt to changes in the work environment; manage competing demands; change approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Inspires Trust - work ethically and with integrity: uphold organizational values.
• Decisive - displays comfort and familiarity making sound decisions; exhibits sound and accurate judgment; supports and explains “The Why” for decisions.
• Persistent - embraces the challenge, overcomes obstacles; measures self against the standard of excellence.
• Time Management - prioritize and plan work activities; use time efficiently; set goals and objectives;
• Soft Skills - evolved, strong interpersonal and communication skills with a passion for luxury service.
• Flexibility to work weekends and holidays.

EDUCATION AND EXPERIENCE

• 4 year degree preferred
• 1-3 years luxury sales experience
• Extensive knowledge of precious metals, gemstones, and fine craftsmanship required
• GIA AJP Certification preferred
• Experience with Shopify, Lightspeed, HubSpot, Podium, etc. preferred
• Superb presentation skills
• G Suite

SALARY AND BENEFITS

• Very competitive salary plus commission.
• 20 days paid time off.
• Employee discount for personal jewelry purchases.
• Retirement plan with employer match after one year.
• Opportunities for career growth and leadership development.

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce Jackson Hole Jewelry Co. recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

If this describes you, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to christoffer@jacksonholejewelry.com. Already a candidate? Please connect directly with your recruiter to discuss this opportunity.

Job Type: Full-time

Pay: $67,000.00 - $160,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off

Shift:

• Day shift

Ability to Commute:

• Jackson, WY 83001 (Required)

Ability to Relocate:

• Jackson, WY 83001: Relocate before starting work (Required)

Work Location: In person

Salary : $67,000 - $160,000