Internal Customer Service Representative- Omaha, NE

Jackson Services (www.jackson-services.com) is seeking an Internal Customer Service Representative in the Omaha, Nebraska area, to represent our family business to current and potential customers in a professional and courteous manner, while continuing to foster strong relationships with our customers by providing effective and timely solutions to their needs and concerns.

As an Internal Customer Service Representative, you will work closely with the Route Service team, office personnel and current customers. You will, by way of a variety of communication tools (email, phone, text, meetings) proactively address any potential issues that could lead to dissatisfied customers.  Our ideal candidate enjoys working both collaboratively and independently.  This candidate must demonstrate a high level of conscientiousness and follow-through while having a customer-focused mentality to provide superior responsiveness and efficient solutions to customer inquiries or concerns. We rely on our Internal Customer Service Representatives to help us grow and keep loyal, long-term, profitable customers.

To the qualified candidate we offer:

• **NEW**  $1,800 signing/retention bonus!
• A base bonus, with on target earnings of $49,000
• Health Insurance, disability & life insurance
• Paid vacation and holidays
• 401k with match: 100% up to 6%
• Advancement opportunity
• Extensive training program

Reporting to the Branch Manager, the Internal Customer Service Representative is an integral part of our business operations. The Representative is vital in maintaining the excellent customer service, quality and professionalism that keeps us as a leader in our industry.

Jackson Services is a Nebraska-based and family-owned industrial launderer that has provided Eastern Nebraska with superior quality uniform, linens, and mat services since 1924. Jackson Services is a premier supplier of uniform rental programs for an industry as well as linen management programs for the hospitality and restaurant industry. Currently headed by the 3rd and 4th generation of family ownership, Jackson Services is proud of their long history of guaranteed quality and service. We are steeped in tradition, yet we are on the leading edge of our industry. We offer a supportive environment that is progressive and aggressively growing.

Duties and Responsibilities:

• Deliver superior customer service
• Visit Customers on a Regular Schedule to review our program and solicit feedback to evaluate our service and identify customer satisfaction.
• Communicate with our main office regularly about any concerns or service issues that have impacted customers.  Determine and implement a plan or service system strategy to mitigate and remedy any issues that may negatively impact our quality of services.
• Coordinate the response of our service team and communicate results and feedback both internally to coworkers and externally to customers.
• Become thoroughly Knowledgeable of Jackson Services products and service systems
• Interface with our propriety CRM and GPS software
• Follow all company policies and procedures

Requirements:

• Excellent driving record
• Personable demeanor
• Excellent Conflict Resolution Skills
• Highly Organized
• Critical Thinking Skills to develop effective and efficient resolutions
• Computer proficient
• High-school diploma
• Pass a Drug Screen

Salary : $47,000 - $50,000