What are the responsibilities and job description for the IT Specialist position at Jackson Thornton?
Jackson Thornton Technologies (JTT) is experiencing exciting growth in the Auburn/Opelika area. We are adding a position which creates a rare opportunity with JTT in our Auburn office.
Our Technical Support Analysts work to troubleshoot IT related issues and determine when there is a need for an issue to be escalated. The primary responsibility of this position is to provide technical support to clients: by phone, email, remote access tools, and onsite visits as needed. Our Technical Support Analysts must be outgoing and personable, comfortable dealing with frustrated users, and have excellent customer service skills.
This individual will work out of our Auburn office when not onsite at clients, and will be included in on-call rotation for after hours and weekend support.
Requirements
-
- Bachelor’s degree with focus on Information Technology or related major (comparable work experience and certifications will be considered in lieu of degree)
- Proficiency with Microsoft Windows Operating Systems and troubleshooting
- Proficiency with troubleshooting applications, network connectivity, and printing
- Must be a self-starter and highly organized
- Excellent written and verbal communication skills
- Ability to work with a variety of people in all levels of an organization
- Minimum of one year of related experience
- Microsoft certifications A and/or Network preferred
