Full Time Clerk 1 (Customer Service)

Job Details

Compensation:

· $16.00 - $18.00 an hour based on experience and education level

· Upon completion of your first 90 days, a performance review will be completed and a potential hourly increase of up to $2.00 may be considered.

Schedule:

· 8 Hour Shifts/40 Hours a Week

· Monday – Friday

· 8:00am – 4:30pm

· Overtime, when necessary

· Union Position

Benefits:

· NJ State Pension Plan

· NJ State Life Insurance Plan

· Health Insurance

· Dental Insurance

· 457B Deferred Compensation Plan

· Aflac

· Flexible Spending Account

· Eyecare Reimbursement

· Performance Bonus

· Tuition Reimbursement

· Holiday Pay

· Paid Time off

Job Description

Title – Clerk 1 (Customer Service Representative)

· This position is responsible for a variety of routine customer service tasks which include responding to customer questions & complaints, handling and processing payments & various other clerical duties.

· This position falls under the guidelines of the New Jersey Civil Service Commission

· The Jackson Township Municipal Utilities Authority is an Equal Opportunity Employer

Position Responsibilities Include but not limited to:

· Respond to customer inquiries & complaints via telephone or in person.· Accept payments via cash, credit card, checks, or through our online portals.· Post payments in customer accounts via our utility software.· Review correspondence and respond in a timely manner.· Maintain customer files/accounts.· Maintain quality records in a fast-paced collaborative team environment on all customer interactions.· Process final payment requests for new home purchases via creating work orders and typing service applications.· Handle new water/sewer connection paperwork.· Must be punctual, dependable, and meet all work scheduling requirements.· Perform other related activities as assigned by supervisor or managers

Skills and Qualifications:

· A valid driver’s license, and a clean driving record are required.

· Ability to pass a pre-employment drug screen and background check.

· Basic skills in Microsoft Word, Excel and Outlook are a must including data entry and enhanced computer skills.

· Ability to understand, remember, and follow oral and written directions.

· Ability to work harmoniously with associates and supervisors.

· Ability to utilize various types of electronic and/or manual recording and information systems used by the Authority.

· Ability to problem solve.

· Must be capable of working independently and as an enthusiastic team player.

· Self-starter/self-motivated.

· Ability to communicate effectively both oral and in writing.

· Enhanced organizational skills.

· Strong attention to detail.

· Positive attitude.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift

Ability to Relocate:

• Township of Jackson, NJ 08527: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $18