Enterprise Applications Administrator

Please note that Jackson Walker is not currently accepting search firm submissions in connection with this opening.

Enterprise Applications Administrator

FLSA Status: Exempt

Department: IT

Reports To: Director of Network Services and Technical Infrastructure

Jackson Walker, Texas’ largest law firm, has an exciting full-time employment opportunity for an Enterprise Applications Administrator in our Dallas office. This role is responsible for third-tier support on the Firm’s enterprise applications such as iManage Document Management, Comparison Tools, DocX, Metadata Cleaning Tools, and Litera Desktop. The Enterprise Applications Administrator maintains software deployment packaging and shares support for the Firm’s SCCM/MECM system to include desktop imaging, application packaging, and app metering; also maintains Firm login script application.

Essential Duties & Responsibilities

Specific duties of this position include, but are not limited to:

• Proactively manages the Firm’s Document Management (DM) environment to include daily monitoring of events and performance managements.
• Ensures document retention is accurately maintained within the DM system. Restores documents and SQL databases from backup as needed.
• Provides third-tier support for various enterprise applications as needed. Applications included are Document Comparison Tools, DocX, Metadata Cleaners, Litera Desktop Apps, and Patent Docketing Tools. Other applications supported as needed.
• Maintains up-to-date levels of critical patches and software upgrades for all systems supported by this position.
• Monitors event logs for errors on the applicable systems and makes corrections as needed.
• Proactively manages disk utilization for all applicable systems.
• Monitors system performance on applicable systems and recommends changes as needed.
• Assists with the build and upkeep of the Firm PC image. Works with the desk-side team to develop the image deployment strategy and verify hardware compatibility. Assists with keeping the image process updated with latest software releases and applicable patches.
• Builds and tests software deployment packages to be automatically deployed to Firm PCs using SCCM/MECM.
• Uses SCCM/MECM to meter software usage/licensing and restrict access to none sanctioned applications.
• Assists with creating and maintaining Firm automation scripts through Intune and GPO.
• Assists with the development of IT usage policies as it pertains to the legal environment.
• Maintains periodic reporting of key metrics regarding applicable enterprise applications as dictated by management.
• Maintains documentation for all applicable systems. This includes network diagrams, build documents, business continuity documents, and restoration procedures.
• Manages and tests the Firm’s disaster recovery processes and procedures for critical systems.
• Work with Firm and IT Management on transition to SaaS/Cloud technologies where it fits and meets the Firm’s needs.
• Maintains and increases professional and technical knowledge through participation in professional development activities.
• Will occasionally work with vendors, partners, and consultants to identify technology advancements and help determine the viability of those advancements to the Firm.
• Other duties as assigned by the employer.
  
  

Qualifications

• Familiarity with all systems managed by the DevOps group such as VMWare, Active Directory, Printing, DNS/DHCP, Exchange, Replication Software, SAN, Citrix, LAN/WAN, GPO, and Backup Systems.
• Must have proficient keyboard skills.
• Interpersonal skills necessary to communicate in person, by email, and telephone to provide information to clients, attorneys, and staff with courtesy and tact.
  
  

Education

• Bachelor’s degree preferred with associated and up-to-date Microsoft Certifications, CompTIA Server and /or equivalent experience.
  
  

Years Of Experience

• Minimum of 5 years’ experience in Information Technology related position.
• Law firm or legal experience strongly preferred.
  
  

Physical Requirements

• Sighted.
• Must be able to lift weights such as PC equipment, Printers, and other hardware up to 50 pounds.
  
  

Working Conditions

• Normal office environment with little exposure to excessive noise and temperature.
• Some travel to other Firm locations and/or remote training facilities will be necessary.
• Must carry a Firm-provided mobile communications device and be available after normal working hours.
• Must be able to work flexible hours and maintain regular, timely attendance.
  
  

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.