What are the responsibilities and job description for the Front Desk Specialist - South position at Jacksonville Orthopaedic Institute?
Jacksonville Orthopaedic Institute is in search of a Front Desk Specialist to work at the South JOI office located on Old St Augustine Rd. The Front Desk Specialist serves as a clinic representative and performs all related clerical and administrative functions according to current practices and established procedures.
This position is full-time with benefits including medical, dental, vision, life, disability insurance, and a 401K retirement plan.
Essential Duties and Responsibilities
- Greet patients and determine the nature of their visit, i.e. appointment, prescription pick up, etc.
- Responsible for checking patients in and out for their scheduled appointments.
- Collect and update current demographic and insurance information.
- Verify insurance participation and obtain necessary referrals
- Collect all applicable co-pays or patient balances and maintain a cash journal.
- Schedule patient appointments.
- Instruct patients on HIPAA requirements, financial responsibility.
- Assist patients with requests for records, x-rays, transportation etc.
- Maintain electronic medical records.
- Handle multiple telephone lines, screen callers, and relay messages.
- Perform related job duties as required to support the medical office.
Position Requirements
- Previous medical office experience preferred.
- High school diploma or GED.
- Excellent customer service skills.
- Effective communication skills.
- Ability to work in an environment involving direct contact with the public and staff.
- Ability to handle stressful and difficult situations.
- Ability to multi-task and work efficiently in a fast paced environment.
- Knowledge of patient confidentiality standards.
- Effective computer skills.
