What are the responsibilities and job description for the Phone Operator/Scheduler - Beaches position at Jacksonville Orthopaedic Institute?
Jacksonville Orthopaedic Institute is looking for someone to be the Phone Operator and Schedule Appointments at the Baptist Beaches JOI clinic.
The position is full-time with benefits including medical, dental, vision, life and disability insurance, and 401K retirement plan.
Office Location : Baptist Beaches, 1577 Roberts Dr. Suite 225 Jacksonville Beach, FL 32250
Schedule : Monday - Friday / 40 hours / week
Jacksonville Orthopaedic Operator / Schedulers work in an office setting. They primarily respond to incoming telephone calls from patients, their families or health care professionals to make or confirm appointments with orthopaedic physicians and to transfer calls appropriately.
While their main job is to respond to incoming calls, the requests can be received via various methods.
PRIMARY RESPONSIBILITIES :
Responsibilities include but are not limited to the following
- Respond to incoming calls, assist the customer with scheduling appointments with physicians or redirecting the call for clinical inquires
- Obtain and / or update patient demographic and insurance information
- Research and follow up on outstanding appointment requests including necessary paper work required for the appointment (referrals, authorizations, Skilled Nursing Facility consent forms, etc.)
- Provide appointment reminders
- Provide courteous, professional and accurate service to all customer issues.
- Adhere to HIPAA policies and procedures
POSITION QUALIFICATIONS :
JOB CONDITIONS :
While performing the duties of this job, the employee is sitting the majority of the time. The employee may occasionally lift and / or move up to 25 pounds. The use of a variety of equipment including but not limited to desktop computer, printer, photocopier and fax machine.
