What are the responsibilities and job description for the Help Desk Lead position at Jacksonville University?
Position Summary :
This position is responsible for all aspects of managing and operating the university's Help Desk. This position is also responsible for the IT Department's Student Worker Program.
Description of Essential Job Duties / Special Skills :
Help Desk :
- Responsible for the development and implementation of technical support processes and procedures.
- Provide management support to the PC Technician team.
- Responsible for the evaluation and recommendation of Help Desk tools and the development of
Help Desk scripts .
Student Worker Supervisor :
Education Experience required to perform job.
Work Conditions :
Physical Requirements :
Prerequisites Required for Position :
Minimum Education Requirement :
This is not an exhaustive list of all responsibilities, duties and / or skills required for this position. The University reserves the right to amend and change responsibilities to meet organizational needs.
By submitting my application via the Jacksonville University Careers website, I acknowledge receipt and understanding of this job description. I verify that I am capable of and willing to fulfill all essential functions of this position. I am willing to be flexible and willing to do various jobs that are not listed, as the need arises.
