Student Financial Svcs. Associate, Sponsorship

Job Title: Student Financial Services Associate, Sponsorship

Department: SE&E-Student Financial Services

Position Reports to: Associate Director, Student Financial Account Services

Job Summary

Under general direction, coordinates the activities of the Student Financial Services Sponsorship programs, including the delivery of core services; performs duties related to data gathering and reporting, budget monitoring, customer relations, or other specialized services; coordinates third party billing processes for sponsored students.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Verify Sponsored Billing Information
• Invoice Student AT for Sponsorship Billing
• Invoice third party billing for sponsored students
• Assist students with inquiries and questions regarding third party billing/sponsorships.
• Process Sponsorship Payments
• Manage the weekly refund process working closely with the Financial Aid Office
• Reconcile Ecommerce refunds weekly
• Process Emergency Loans
• Reconcile Accounts for third party receivable billing
• Weekly student account review
• Provide back-up to Cashiers' when needed
• Update the Clearance to Fly List for Aviation majors (back- up)
• Work as a team on all assigned functions to ensure all areas of SFS are being supported and there is sufficient office coverage during all hours of operation, including assistance in other departments as the need arises. This includes effective interaction with internal and external customers to answer questions, provide information and assistance, respond to concerns in a pleasant and professional manner, and perform duties of office functions as assigned. Monitor and adhere to established SFS timelines and schedules including any reoccurring annual activities and deadlines
Performs other related duties or special projects as assigned by supervisor.

Required Skills/Abilities:

• Language Skills: Ability to read, write and comprehend instructions, reports and emails; speak and may present information to groups
• Math Skills: Ability to accurately add, subtract, multiply, and divide in all units of measure; compute rate, ratio, and percent.
• Reasoning Ability: Ability to critically think and solve problems involving a variety of concrete variables
• Technical Skills: Ability to manage and track document changes; create, modify and format templates and files; ability to use multiple computer screens and multitask in several computer applications
• Customer Service Skills: Ability to actively listen, discern key information, and respond professionally; ask follow up or clarifying questions to diffuse escalated situations and offer appropriate problem resolution when necessary.
• Detail oriented with skills in proofreading and data entry to ensure accuracy
• Ability to communicate, to convey or exchange general work-related information or service to internal or external customers
• Ability to work well under pressure and in a fast-paced, team-based, and customer service- oriented environment.
Excellent computer skills

Education, Certificates, Licenses, and Experience:

• Education: Bachelor’s degree or equivalent experience
• Experience: 2 years of relevant experience
• Additional experience information:
  • Previous accounting experience

  Previous cash-handling experience
  

Physical Requirements:

• Must be able to lift and carry equipment and supplies weighing up to 20 pounds.
• Must be able to bend, stoop, and reach.
• Manual dexterity to efficiently operate a computer keyboard and other business machines.
Adequate hearing to communicate effectively in person and by phone.

Important Note:

This is not an exhaustive list of all responsibilities, duties, and/or skills required for this position. The University reserves the right to amend and change responsibilities to meet organizational needs.

Acknowledgment:

Submission of my application/resume acknowledges I have read and understand this job description. I verify that I am capable of and willing to fulfill all essential functions of this position. I am willing to be flexible and willing to do various jobs that are not listed, as the need arises.