What are the responsibilities and job description for the HVAC Service Administrator position at Jacob Heating & A/C?
Jacob Heating & AC located in Deland, FL is seeking a Service Administrator. Our company is searching for a talented and motivated individual to coordinate and assist our team of technicians and take care of our clients. This position requires a motivated person that is detail oriented and is able to work as a team member to ensure superior service to all our customers. Previous experience in customer service and team coordination is a must. This position is a full-time role with benefits.
Job Title : Service Administrator
Pay Scale : $19.00 - $25.00 per / Hr. Depending On Experience
Work Hours : 8 : 00am - 5 : 00pm, Monday - Friday, some overtime required
Benefits : Medical, Dental, and Retirement Plan Matching
Primary Job Functions : Handle Planned Maintenance Program administration, including scheduling maintenance visits with customers, setting up new PM Customers in database, processing renewal invoices and amortization schedule. Maintain customer database with current information.
Share service dispatching responsibility as needed to maintain seven Service Technicians daily schedules as service calls are completed. Assist in taking incoming customers calls and creating dispatch tickets.
Handle dispatch related functions in the service dispatcher's absence during lunch, breaks, vacation, etc.
Secondary responsibilities & duties as required to assist the Service Department.
Required Qualifications :
- Advanced customer service skills
- Service Titan Experience is a must
- Ability to multi-task
- Organized
- Geographical knowledge of service area or map reading skills
- Knowledge of industry is recommended but not required
- Excellent computer skills & type 60wpm
- High school diploma or general education degree (GED)
- Three years of HVAC experience with billing, dispatching, or service management.
Please note : We utilize a third party for all our hiring; DO NOT contact us directly.
Jacob Heating and Air Conditioning is an equal-opportunity employer and a drug-free workplace. Hired candidates will be required to submit to a drug screen, background check, and driving record review.
Embark on a rewarding career with Jacob Heating & Air Conditioning! Apply now to be part of a team committed to delivering exceptional service and innovative solutions to the West Volusia Community. Your journey toward professional growth starts here!
Salary : $19 - $25