What are the responsibilities and job description for the Customer Service Representative position at Jacob Morgan-Farmers Insurance Agency?
Job Description
We are seeking an experienced and dynamic Customer Service Representative to join our customer service team at the #1 Agency in Farmers Insurance. As a Customer Service Representative, you will be responsible for assisting with the daily operations of the customer service department, ensuring that all clients receive the highest level of service, and resolving any issues related to insurance policies, claims, and general inquiries. The ideal candidate will have a strong background in customer service within the insurance industry, problem solving skills, and a passion for delivering exceptional client experiences.
Salary: $4000.00 - $8000.00 per month
Benefits
Monthly Base Salary Commission
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Disability Insurance
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Evenings Off
Life Insurance
Vision Insurance
Responsibilities
We are seeking an experienced and dynamic Customer Service Representative to join our customer service team at the #1 Agency in Farmers Insurance. As a Customer Service Representative, you will be responsible for assisting with the daily operations of the customer service department, ensuring that all clients receive the highest level of service, and resolving any issues related to insurance policies, claims, and general inquiries. The ideal candidate will have a strong background in customer service within the insurance industry, problem solving skills, and a passion for delivering exceptional client experiences.
Requirements
Experience:
Minimum of 3-5 years of experience in a customer service or supervisory role, preferably within the insurance industry.
Proven track record in managing customer service operations.
Skills & Abilities:
Exceptional communication skills, both verbal and written, with the ability to convey complex information clearly and effectively to customers and internal stakeholders.
Ability to handle challenging situations and resolve customer concerns in a calm and professional manner.
Solid understanding of insurance products, services, and industry regulations.
Strong analytical skills, with the ability to interpret data and identify opportunities for improvement.
Proficiency in customer service software and CRM systems.
Education:
High school diploma or equivalent (required).
Bachelors degree in Business, Communications, or related field (preferred).
Salary : $4,000 - $8,000
