Direct Services Manager (San Diego, CA)

• The San Diego Food Bank feeds approximately 400,000 people every month in partnership with 450 nonprofit community partners.
• We are the fourth largest independent food bank in the country.
• We distributed 44 million pounds of food in fiscal year 2021-2022; 31% of that food being fresh produce.
• We have a 99% rating on Charity Navigator.

• Responsible for the overall success and day-to-day operation of the Food Bank’s direct service programs, including CalFresh Outreach, Nutrition & Wellness Education, and Senior Food Program.
• Establish and lead ongoing program assessment and implement strategies for continuous improvement that enhance service quality, equity, and reach.
• Establish, track, and improve success metrics related to client satisfaction, employee and volunteer experience, operational efficiency, and overall program impact, ensuring data collection, monthly reporting, and communication of program data and impact.
• Monitor participation and ensure full compliance with Food Bank, CDSS, and USDA regulations, staying up to date with policy changes at federal, state, and local levels that affect the Direct Services programs.
• Make decisions related to the programs’ implementation and escalate any compliance concerns or larger issues for collective problem solving. Keep direct supervisor informed of challenges and successes in achieving program goals.
• Review all program content for external public release, including recipe cards, posters, and educational handouts.
• Field any client complaints within the direct service programs and ensure that civil rights complaints are documented in compliance with program-specific rules. Escalate complaints to necessary internal or external personnel
• Provide ongoing supporting documentation to internal departments

• Responsible for the training, development, performance management, and overall leadership of the Direct Services team.
• Promote a positive team culture centered on empathy, equity, and collaboration.
• Assign projects, coach team members, and ensure all staff have the tools, training, and support needed to succeed.
• Conduct performance evaluations and support professional growth opportunities.
• With the Director of Programs, set annual team and individual goals while providing clear expectations and achievable timeframes for team members to complete tasks.
• Respond to direct and indirect reports’ questions or concerns in a timely manner.

• Ensure the success of all host sites, direct service sub-agencies and proxy sites, identifying new partners, providing onboarding, training, and ongoing support to meet compliance, client service, and reporting expectations.
• Strategically expand and strengthen distribution partnerships across the region to enhance reach and effectiveness.

• Work collaboratively with local hunger relief organizations to implement various projects aimed at ending hunger in San Diego County.
• Represent the Food Bank at meetings related to hunger relief, including coalitions and working groups.

• Serve as the primary point of contact between the CalFresh team and County HCSS, escalating cases as needed.
• Work with the Director of Programs and VP of Operations & Programs before, during, and after state and grant audits to coordinate and lead the process.
• Support the Development Department and others by providing ongoing data, documentation and collateral for grants and donor engagement and other organizational priorities.
• Maintain close communication with Operations counterparts for program success.
• Support the Nutrition & Wellness Coordinator to partner closely with Nonprofit Services, Procurement, and the Client Choice Pantry teams to support nutrition & wellness needs.

• Participate in Food Bank events such as Golf Tournament, Hunger Conference, Food Bank University, and Volunteer Luncheon.
• Perform other related duties as assigned.

• Degree in Nonprofit Management, Business or related field.
• 4 years’ supervisory or management experience in a nonprofit organization.
• Equivalent combination of experience and training would be considered.

• Advanced skills in Windows Operating Systems and Microsoft Office Suite (Excel, Outlook, PowerPoint, Publisher, Word).
• Public speaking principles and practices.
• Customer service skills.
• General knowledge of non-profit organizational practices.
• Supervisory and leadership skills.
• Basic understanding of public assistance programs and poverty.
• Safety regulations, safe work practices and safety equipment related to the position.

• Lead and motivate a team of employees to successfully deliver program services, achieve outcome metrics, and be successful in individually established goals.
• Learn, understand and interpret applicable federal, state and local laws and regulations and program related/contract guidelines within areas of responsibility.
• Interpret and explain program guidelines, policies and procedures to staff, program participants, and other stakeholders.
• Operate a computer using word processing, spreadsheet and database software applications.
• Operate other standard office equipment.
• Communicate effectively orally and in writing.
• Utilize effective reflective listening skills with clients, Food Bank staff, volunteers, and key stakeholders.
• Exercise tact, objectivity, sensitivity, strategy, and sound judgment with a variety of people in a variety of situations.
• Establish and maintain effective working relationships with program host sites, government employees, representatives of community organizations and other staff.
• Manage multiple priorities.
• Perform highly detailed work on multiple, concurrent tasks with frequent interruptions.
• Meet intensive and changing deadlines and interact with officials, staff and the public.
• Understand and follow written and oral instructions.
• Learn new software including: Primarius inventory database & Oasis Insight client tracking database.
• Manage comprehensive database tracking systems (Primarius & Oasis Insight).

• Valid CA driver’s license
•  Bi-lingual Spanish/English preferred.

• Must have own vehicle and will be reimbursed for mileage.

• This is a full-time, Exempt /benefited position.
• A market level competitive salary is between $69,000 - $79,000 based on experience. 
• The compensation package includes a competitive salary and an excellent benefits package including: 403(b) plan with 200% employer matching; excellent health care coverage with free employee medical, dental and vision plans; company paid term life insurance; and a generous accrual of paid vacation and sick leave.

• Typical schedule is Monday – Friday, 7:30am – 4:00pm.
• This position occasionally requires evenings or weekends.
• This position requires approximately 10-25% travel throughout San Diego County.

• Interested and qualified candidates should apply below.
• Submissions missing a resume will not be considered for the position.
• Background check and drug test are required for the position before employment starts.

This is a management position
This is a regular full-time position

Salary : $69,000 - $79,000