What are the responsibilities and job description for the Gold Dust West Elko - Guest Services Main Banker position at JACOBS ENTERTAINMENT INC?
A Legacy of Excellence
Entertaining Your World
Jacobs Entertainment, Inc. (JEI) is a developer, owner and operator of gaming and entertainment facilities across the United States. Core to the company’s value is our commitment to ethical leadership, outstanding training, and open employee communication.
Jacobs Entertainment is currently in search of a “Guest Services Main Banker” for Gold Dust West Elko. This property features a modern interior with the latest slot machines and table games including Blackjack, Craps, and 3-Card Poker. Across the parking lot is our 80-room Hampton Inn featuring Wi-Fi, a swimming pool, fitness center and a hot breakfast for all guests.
Our employees are supported with a comprehensive benefits program that include the following:
- $200 Referral Bonus
- Tuition Reimbursement
- 7 paid Holidays
- 80 hours of Vacation after 1 year of employment
- We offer a variety of affordable medical, dental, vision and flexible spending account plans after 60 days
- Employee Assistance Program FREE of charge
- Company paid Life Insurance and AD&D
- Matching 401K program after 90 days
- Employee Meal Discounts
- Ongoing learning and development programs
- Work towards your future advancement within the company—most of our supervisors and managers are promoted from within
Essential Job Responsibilities and Duties:
- Maintaining and controlling all paperwork throughout the shift
- Prepares the daily bank deposit of currency, checks, coin and other items
- Replenish all other cage banks with necessary currency and coin
- Process pit fills and credits
- Assist guests with the completion of credit/check cashing applications
- Performs all Guest Services representative duties and assist as needed
- Maintain compliance with the internal Company expectations and procedures
- Maintain compliance with Gaming Regulations, ICMPs and Title 31
- Follows all guidelines and procedures as established by management
- Promotes positive guest service by providing correct information and/or directions to guests
- Ensures daily paperwork from shift is submitted to Revenue Audit at completion of shift
- Assist in training new vault/main bank employees
- Verifies and transfers monetary inventory from the count room inventory to the vault
- Provide a positive work environment, encourage teamwork and cooperation within the department and with other departments
- Perform additional duties as assigned by Guest Services Manager and/or Supervisor
- Ensure proper equipment operation
Skills, Education and Other Requirements:
- 21 years of age, proof of authorization/eligibility to work in the United States
- Must be fluent in English and have strong communication skills
- Ability to read and interpret common financial reports and documents
- Must have basic computer skills and ability to use 10-key
- Strong organizational and mathematical skills
- Ability to follow written and oral instructions
- Communication skills that reflect a welcoming and friendly attitude towards all guests and coworkers at all times
- Ability to function as part of a team, remain calm and professional when under pressure
- Previous cash handling experience preferred
- Previous casino cage/guest services experience is preferred
- High School Diploma or Equivalent Work Experience
- · Identification that establishes identity
- · Identification that establishes the right to work in the United States
- · Registered with Nevada Gaming Control Board
