What are the responsibilities and job description for the J Resort - Cage /Guest Services Manager position at JACOBS ENTERTAINMENT INC?
A Legacy of Excellence
Entertaining Your World
Jacobs Entertainment, Inc. (JEI) is a developer, owner and operator of gaming and entertainment facilities across the United States. Core to the company’s value is our commitment to ethical leadership, outstanding training, and open employee communication.
Jacobs Entertainment is currently in search of a “Cage /Guest Services Manager” for the All-New J Resort. The J Resort is a full-service hotel-casino with over 500 rooms and wide variety of Slots and Table Games. The J has a unique blend of original art, live music, bold flavors, luxurious accommodations, and exciting casino action…And we are just getting started!
Be a part of the transformation of Reno’s newest premier resort—A Reno resort unlike any other.
Our employees are supported with a comprehensive benefits program that include the following:
- $200 Referral Bonus
- Tuition Reimbursement
- 7 paid Holidays
- 80 hours of Vacation after 1 year of employment
- We offer a variety of affordable medical, dental, vision and flexible spending account plans after 60 days
- Employee Assistance Program FREE of charge
- Company paid Life Insurance and AD&D
- Matching 401K program after 90 days
- Employee Meal Discounts
- Ongoing learning and development programs
- Work towards your future advancement within the company—most of our supervisors and managers are promoted from within
Essential Job Responsibilities and Duties:
- Monitor, direct, supervise and observe Cage and Guest Services action in the overall casino operations for adherence to company policies and various regulatory requirements to safeguard the casino’s assets and funds
- Recruit, train, and manage cage and guest services staff, including cashiers and supervisors
- Monitor player credit accounts, including issuing credit lines, collections, and ensuring timely repayment
- Knowledge of Marketing Promotions and Casino events
- Responsible for guest service, relations, and arbitrate disputes to assure that our guest have a favorable gaming experience
- Assign or make changes in assignments of employees on assigned shifts
- Review staffing levels to maintain budgeted level of employment
- Delegate authority and assign responsibilities
- Assure that required facilities and equipment are available, clean, and functioning properly
- Maintain an updated knowledge of Gaming Laws/Regulations and internal controls applicable to areas of responsibility
Skills, Education and Other Requirements:
- Must be fluent in English and have strong communication skills
- Strong knowledge of casino cage operations, credit policies, and guest service
- Ability to read, analyze and interpret common financial reports and documents
- Must have knowledge of basic computer skills
- Must be knowledgeable of Nevada Gaming rules and regulations
- High School Diploma or Equivalent Work Experience
- Previous cash handling experience in a casino environment required
- 2 years supervisor/managerial experience
- Nevada Gaming License
- Identification that establishes identity
- Identification that establishes the right to work in the United States
- Ability to work under pressure while maintaining attention to detail
- Collaborating with other departments, such as accounting, gaming operations, and marketing, to support overall casino goals
