Facilities, Safety, and Security Administrator

Description

• Administration & Project Management
  • Create and enhance systems and standard operating procedures that advance the work of the Facilities, Safety, & Security Department.
  • Steward hiring and training of all new staff or seasonal employees. 
  • Work closely with the Director of Facilities, Safety, and Security to review existing practices, plan for upcoming capital improvement projects, and provide administrative support for the department
  • Monitors department budget, inputs coding, and processes receipts. 

• Facilities Maintenance
  • Collaborates with the Director of Facilities, Safety, and Security to implement preventative maintenance schedules
  • Coordinates routine maintenance and repair work, with staff or service providers as required
  • Responds to daily maintenance requests from staff by prioritizing and delegating tasks to the appropriate personnel or contractors

• Coordinates the work of service contractors (e.g., gas, electric, plumbing) to ensure timely service and repairs
• Schedules and manages inspections and emergency repairs in collaboration with external vendors
• Assists with the operation and maintenance of water and septic systems, ensuring regulatory compliance and operational efficiency
• Ensures proper maintenance of Pillow vehicles, delegating tasks to staff or service providers as needed
• Assists in the planning, coordination, and preparation for changing weather conditions to protect campus facilities and infrastructure
• Acts as the primary liaison for the department in the absence of the Director of Facilities, Safety & Security ensuring smooth operations and effective coordination across teams.

• Safety, Security, and Emergency Planning
  • Collaborates with the Director of Facilities to develop, maintain, and implement emergency preparedness plans, including Emergency Action plan, Exercise & Training Plan, Deployment Maps, and Evacuation Maps.
  • Keep up to date on contemporary security practices for performing arts venues to inform Pillow policies and operating procedures. This includes representing the Pillow through peer groups and local gatherings 
• Incident Reporting 
  • Create an efficient, consistent, and sustainable system and staffing plan for incident response
  • Track incident reports and analyze trends to inform training and procedural improvements
  • Conduct risk assessments and provide recommendations for mitigation of risk based on internal data and industry trends
• Oversee contracted and internal first responders
  • Liaise with Becket Police, Becket Fire, Massachusetts State Highway Patrol, and internal stakeholders 
  • Provide onsite orientation, supervision, and support for health and safety staff and emergency response teams
  • Build and maintain a strong relationship with local law enforcement, EMTs, and health system partners
• Accessible Campus Planning 
  • Ensure compliance with federal, state, and local accessibility and safety requirements
  • Serve on the Accessibility, Safety, & Security Committee
  • Assist the Human Resource Department to create an employee onboarding and training plan
  • Advise and collaborate on best practices for safe and efficient crowd movement
  • Assist the Accessibility Coordinator with accessibility questions and requests

• Streamline and codify administrative, maintenance, accessibility, safety, and security processes.
• Expand and refine the Emergency Action Plan and resources.
• Foster strong relationships with vendors, contractors, and local first responders.
• Analyze and visualize 2024 data to guide future projects and policies.
• Set accessibility, safety, and security benchmarks aligned with peer organizations.
• Implement efficient systems to enhance Facilities operations.

Qualifications

• Demonstrated expertise in managing complex projects, ideally overseeing building construction, renovation, and maintenance initiatives.
• Familiarity with preventative maintenance, emergency repairs, and regulatory compliance for facilities and infrastructure.
• Certification in CPR, First Aid, or emergency response.
• Experience in emergency preparedness planning, incident reporting, and contemporary security practices for public venues.
• Proven ability to supervise staff and collaborate with cross-department teams and external partners.
• Excellent written and verbal communication skills for clear instruction, reporting, and coordination.

• Familiarity with accessibility standards and crowd management best practices.
• Project management training or certifications (e.g., PMP).

• Committed to a culture of continuous learning and growth, with a focus on advancing Inclusion, Diversity, Equity, Accessibility, and Belonging efforts, while fostering a welcoming, equitable, and supportive environment where everyone feels valued.
• Flexibility to adjust project plans to serve the programs & mission of Jacob’s Pillow. 
• Critical thinking and decision-making in high-pressure situations.

• Pushing, pulling, or lifting objects 25-50 lbs alone or with assistance 
• Working outside in inclement weather and wooded areas
• Extended periods of standing and sitting
• Working nights and weekends
• Working in shared office spaces at a stationary desk 

1. Apply: Interested individuals are encouraged to send a cover letter, resume, and references by submitting an application using the “Apply” buttons below. Video and/or audio applications are welcome (though not required) in addition to written expressions of interest.
2. Interview: Pre-screening on Zoom, Hiring Manager Interview on Zoom, In-Person Interview with Panel, Hiring Manager, and Tour of Grounds.
3. Supplemental Materials: A writing sample, spreadsheet example,  or other relevant materials may be requested from candidates should they be top candidates. 

 

Salary : $55,000 - $65,000