What are the responsibilities and job description for the System Administrator position at Jacobs?
The mission of the Lone Wolf program is to support, operate, and maintain the Distributed Continuity Integrated Network – Top Secret Enterprise Services (DCIN-TS ES) which is a DoD-provided, TS / SCI, integrated voice, video, and data, global communications network that facilitates collaboration among senior leaders and key staff. The Lone Wolf program boasts a professional workforce comprised of specialists throughout the Information Technology lifecycle and who contribute to a positive work environment.
The Lone Wolf Team is Mission Focused, Customer Oriented, Process Guided, and Solutions Driven. Candidates interested in joining the team must be critical thinkers, have a strong work ethic, and be able to work independently or as a member of a team in a dynamic environment that supports a critical and rewarding mission. We value candidates who are detail-oriented while also being able to think and react quickly to emerging and unique problem sets. To be successful, you must be able to rapidly adapt and learn how to operate the front and back end of new products and processes. The Team is expected to grow and is looking for people who can apply disciplined processes and provide imaginative solutions that enable the adoption of innovation and emerging technologies that create opportunities for transformative change.
Responsibilities :
The duties and responsibilities of the System Administrator include, but are not limited to, the following :
- Provide technical / management leadership on major tasks or technology assignments.
- Manage the functionality and efficiency of a network operations center supporting IT infrastructure at multiple locations.
- Develop, track, revise, and monitor policies and standards for allocation related to the use of IT and computing resources and assure and sustain the integrity and security of network infrastructure.
- Diagnose and solve customer issues, manage customer accounts, establish and repair customer accounts, and find ways to improve support procedures.
- Respond to end-users’ requests through email, telephone, and remote assistance.
- Respond to service requests as well as conduct, track, and report network systems and hardware accountability and materiel destruction.
- Use tools / utilities to provide remote technical support services on desk-side equipment.
- Maintain written documentation of incidents and escalate issues to the appropriate level of support as required by documented policies and procedures.
- Patch and maintain servers, workstations, storage area networks, etc.
- Deploy software through use of technologies such as SCCM.
- Conduct remote imaging and configurations of geographically separated systems.
- Provide advice and training to end-users, and guide and inform senior leadership.
- Maintain current knowledge of relevant technologies as assigned.
- Participate in special projects as required
