What are the responsibilities and job description for the OVERNIGHT Parking Valet - LAX Airport position at Jacobsen|Daniels Enterprise Inc.?
Description
Fly Away Valet, is a division of Jacobsen|Daniels
Employment Type: Full Time
FLSA Status: Non-Exempt
Pay: $18 - 20/hour Tips Overtime
Location: Los Angeles International Airport
Weekly Payroll! Get paid every single week!
Available Shifts: Evening and Overnight Shifts
8:30pm-5:15am – 2 shifts
9:30pm - 6:15am – 2 shifts
Position Summary:
The Valet Attendants are responsible for creating and maintaining a pleasant, friendly, and professional environment by acknowledging, greeting, and welcoming to the location; offering safe and efficient vehicle guidance, and active control of all parking spaces and directions in accordance with company performance standards. It is the responsibility of the Valet to perform excellent customer service and communication skills as the face of Fly Away Valet.
Requirements
Job Responsibilities:
- Greets arriving guests, provides courteous, efficient, and enthusiastic service for guest requesting valet parking.
- Checks and notifies guests of pre-existing damage to their vehicles.
- Records guest names, vehicle information and secures the guest keys for parking.
- Accommodates guests requiring special assistance and aid.
- Inspects vehicles for overall condition and notes any dents, missing parts, or distinguishing features.
- Identifies vehicle designated parking location and provides guest with vehicle claim check.
- Reports issues and/or potential problems which may have an impact on the security of guest vehicles and avoids traffic congestion and delays at entrances.
- Understands the legal ramifications of various actions that impact the valet service.
- Assist guests with all luggage.
- Responds to emergency situations when requested.
- Promotes and maintains the highest level of customer service to all guests while staying alert to their needs.
- Responds effectively to guest inquiries, providing excellent guest service.
- Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
- Always keep valet area neat and tidy.
- Quotes prices for parking services for which money is received upon customer receipt.
Required Knowledge, Skills, and Abilities
- Customer focused, action oriented, and committed to excellence.
- Ability to function in a team-oriented setting and to work well on your own.
- Valid driver's license, insurable driving record history, and the ability to drive vehicle.
- Ability to pass an airport security clearance.
- Strong sense of personal motivation and responsibility.
- Excellent time management, communication, and customer service skills.
- Excellent guest service and hospitality skills.
- Strong problem solving and listening skills.
Education and Experience:
Minimum 1 years in hospitality industry, including experience in guest and/or customer service (parking industry a plus).
Licensing/Certifications:
Valid in-state driver’s license with a clean driving record, able to pass an MVR background test.
Physical Demands:
- Ability to work in the elements – heat, wind, snow, rain, etc.
- Ability to stand and walk for extended periods of time.
- Ability to bend, stoop, squat and lift frequently throughout a shift.
- Able to move luggage in and out of customer vehicles
Reporting Relationships:
Position reports to the Assistant Valet Manager or Valet Manager
Salary : $18 - $20
