Bilingual Law Firm Intake - Client Relations Manager

Job Description

Job Description

Must be fully bilingual to be considered for this position

Established in 1999, and committed to excellent customer service and top-tier client experience, a prestigious law firm based in Coral Gables, Florida, is experiencing expansion and looking for a Client Intake / Client Experience Manager to join our team.

Committed to excellence, we handle each matter with a personalized approach, ensuring that clients’ interests are protected at every stage. Our proven track record of success and our focus on delivering results have earned us a reputation as trusted advocates in the legal community. We want to maintain that reputation by hiring a caring and experienced Intake and Client Experience Manager.

Our innovative, fast-paced, ever-evolving environment allows you to earn as you develop. We empower our employees to make the best decisions to impact clients through collaborative team efforts.

Our core values are service to clients, service to our teammates, and service to the community. Along with faith, accountability, leadership, and loyalty

Job Description

The Intake Case Manager is integral to ensuring the success and support of clients. This position involves being a crucial link in helping potential clients feel heard and making sure they are the right fit for the firm. Responsibilities include applying a general understanding of the firm's practice area and screening callers while showing empathy and expertise to their issue to qualify them.

As the Intake and Client Experience Manager, you will be responsible for screening callers to make sure they are the right fit for the firm, and then setting them up for an appointment, as well as opening files, assigning case number, opening matter on Clio and entering all information for the client on Clio CMS. Once open, you will maintain a list of all open files and be the face and voice for all client concerns, updates, and status, and represent the firm before all clients.

Develop Deep Expertise :   A big part of signing up new clients is education. You will develop a deep knowledge of each client case but be equipped to provide them with statuses and updates, as well as explain office timelines, procedures, and pending case matters.

Put Clients at Ease :   Clients are often going through an emotionally difficult period in their lives, and our goal is to help them enrich lives. As you talk to them, you will put them at ease, give them hope, and, most importantly, give them the confidence that they are hiring the absolute best legal team possible

What makes this job so great?

1) Crucial Role at Established Law Firm :   We’ve been around for 25 years, and our reputation speaks for itself. People seek out our proven track record, referrals, and word of mouth, and you'll play an integral role in keeping that going while enjoying the benefits of seeing how each client you help is better off.

2) Personal Development :   By helping others out, you have the chance to make the world a better place.

3) We Play as a Team :  When a client hires us, they get the full force of the entire firm. There are no lone wolves here. We believe teamwork not only leads to a better work environment but also to better outcomes for clients.

Requirements

• MUST BE FULLY BILINGUAL. If not, please do not apply
• You enjoy speaking with people.
• You are highly organized and love lists
• Great phone sales skills
• Appropriate Experience :   You need to have at least have worked at a prior law firm or other office background.
• You love being on the phones :   Have we mentioned this job is all about talking on the phone? If this isn't you, please don't apply.

You will provide clients with the ultimate telephone experience. It requires the right combination of telephone skills, empathy, and the ability to help them understand how to see a better future using our services. You’ll play an integral role in creating memorable client experiences. This important position involves administrative duties related to customer service, client intake, sales, client retention, and direct attorney support.

If you have previous legal experience, looking to catapult your career, and are looking for that next step in your career, this position is perfect for you.

WE OFFER A COMPETITIVE SALARY PLUS YEAR-END BONUSES, 401K, PAID TIME OFF, HOLIDAY PAY, 2 WEEK PAID VACATION, AND EXTRA BONUSES FOR LEADS BROUGHT TO FIRM

Pay :

Expected hours :

Schedule :

Compensation : 20 - $25 hourly

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About Company

We are a boutique law firm in Coral Gables experiencing expansion and looking for new team members to support our already excellent team. Celebrating 25 years in practice, we pride ourselves on excellent customer service to the community as well as empathy and compassion to the client. By joining our team you are making a commitment to honor our core values. Our firm offers a competitive salary, benefits, and partner option.

Salary : $20 - $25