Quality Control & Repairs Specialist

Founded in 2014 by Jerome Jacques Marie Mage, Jacques Marie Mage is a Los Angeles-based producer of limited-edition designer goods specializing in the micro-production of luxury eyewear for a clientele of discerning tastes. 

With each new collection, JMM embraces a unique palette of precious materials, rich colors, and striking geometric forms, which cleverly reference and beautifully reconfigure the striking individuals, artistic movements, and world events of previous centuries. All JMM eyewear is ethically sourced and produced with the utmost respect for industry partners' environment and wellbeing. 

Role Overview: 

The Quality Control and Repair Specialist is responsible for ensuring the highest quality standards for our products, managing repair work, and overseeing efficient logistical operations. This role requires meticulous attention to detail, excellent organizational skills, and the ability to handle shipments and inventory for our European customer service department. Additionally, the specialist collaborates with cross-functional teams, supports logistics operations globally, and contributes to maintaining a well-organized workshop. With a strong focus on precision and teamwork, this position plays a vital role in upholding our commitment to excellence in the luxury eyewear industry. 

Your responsibilities are – but are not limited to: 

Key Responsibilities: 

Quality Control and Repairs 

• Conduct thorough quality inspections to ensure products meet company standards. 

• Execute repair work with precision and attention to detail in the workshop. 

• Identify recurring quality issues and propose solutions to prevent future defects. 

• Document repair processes and maintain a clear record of completed work.

• Identify and document defects, then determine if products can be repaired or need replacement.

Organization 

• Maintain an organized workshop and accurate inventory system. 

• Support the team during high-volume periods with flexibility and adaptability. 

• Provide support for additional projects, process improvements, and special assignments as required.

• Communicate effectively with the team on a daily basis 

Support and Collaboration 

● Assist the logistics operations supervisor in Los Angeles with specific tasks. 

● Provide support for parcel shipments across departments, including handling heavy loads (over 25 kg). 

● Maintain compliance with safety standards within the workshop and shipping areas. 

● Manage special requests or priority shipments 

● Participate in cross-departmental meetings to align on goals, share updates, and address challenges. 

Key Requirements: 

● Minimum 2 years in quality control, optical repairs, or a related field (eyewear or luxury goods preferred). 

● Experience in operating and maintaining the Essilor Ultimate Edition Lens Edger for precise lens cutting and finishing, the XTool Laser Light Green for engraving and marking optical and jewelry materials, and the Hilco Finger 2 Hot Finger for frame adjustments and eyewear repairs

● Attention to detail, strong organizational abilities, familiarity with inventory systems, and basic repair skills. 

● Comfortable handling heavy loads (up to 25 kg). 

● High school diploma (additional certifications in logistics or quality control are a plus). 

● Proactive mindset, strong communication, adaptability, and a commitment to quality. 

Additional information: 

Jacques Marie Mage is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for

everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.