What are the responsibilities and job description for the Assistant Manager position at Jaggers?
In conjunction with the Managing Partner, oversees the operation of the restaurant, the timely
preparation and presentation of food, and ensures legendary service to all guests, staff, and vendors.
ESSENTIAL FUNCTIONS
- Is accountable for driving sales and guest satisfaction
- Enforces compliance with all employment policies in the area of responsibility (does so in
conjunction with other management) - Manages through “hands on” supervision of the restaurant. This includes but is not limited to
non-scheduled assistance with cashier, cooking, etc - Directs productivity to monitor and maintain efficient and effective food item ticket times
- Inspires staff to deliver service at the pace and effectiveness to meet or exceed operational
standards - Supervises and oversees the production and preparation of food in a manner consistent with
established recipes and procedures - Conducts formal line Taste & Temp checks
- Ensures proper handling, maintenance, and storage of all items
- Monitors and maintains cleanliness and proper maintenance of equipment
- Understand and practice safe food handling procedures
- Certifies security measures are enforced throughout the shift
- Provides and oversees thorough training of both FOH and BOH employees
- Leads by example and assists with the development of all Key Hourly employees, Non-Exempt
Managers and hourly employees - Engages in guest interaction to gather insights and assist in developing a sales strategy to
improve service and drive sales - At the direction of MP, manages inventory and tracks waste
- Directs work for employees, including setting hours and weekly schedules and assigning tasks
before, during, and after the open hours of the restaurant - Review applications and decide which applicants will be interviewed. Interviews those
selections and provides recommendations on hiring and/or makes hiring decisions - Together with MP, is responsible for performance management of staff, including performance
evaluations, coaching, and discipline - Creates a fun, safe environment by following our Core Values and Operational Goals
- Ensures that the cleanliness of the restaurant and the safety of our guests are maintained at all
times - Ensures culture and Core Values are followed: Passion, Partnership, Integrity, and Fun with
Purpose
Requirements
Education: High School Graduate or General Education Degree (GED) with 2 years of restaurant experience as a Manager or Key employee.
- Good organizational skills
- The ability to communicate effectively
- The ability to solve problems and handle high-stress situations
- Attention to detail is a plus
At Jaggers, we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.
Rolling Smiles, LLC, a franchisee of Jaggers, is proud to be an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, age, sex, gender identity, national origin, sexual orientation, veteran status, citizenship, disability, or any other legally-protected status. We encourage and welcome all applicants to apply.
