Automotive Service Advisor / Consultant

Overview
We are seeking a knowledgeable and customer-focused Service Advisor to join our dynamic team in the automotive service industry. The ideal candidate will possess strong communication skills and a passion for providing exceptional customer service. As a Service Advisor, you will act as the primary point of contact for customers, guiding them through their vehicle service experience while ensuring their needs are met efficiently and effectively.

Duties

• Greet customers promptly and professionally, establishing rapport and understanding their service needs.
• Accurately assess customer concerns and document them clearly for the service technicians.
• Provide detailed explanations of services recommended, including oil changes, auto body repairs, and other maintenance tasks.
• Manage the service writing process, ensuring all necessary information is collected and communicated to the service team.
• Upsell additional services based on customer needs and vehicle condition while maintaining transparency.
• Collaborate with service technicians to ensure timely completion of services and communicate updates to customers.
• Handle customer inquiries and resolve any issues or concerns in a timely manner.
• Maintain organized records of services performed and ensure proper follow-up with customers.

Requirements

• Proven experience in automotive service or related fields such as auto estimating or auto body repair is preferred.
• Strong knowledge of automotive systems, dealership operations, and service management processes.
• Excellent sales skills with the ability to upsell services effectively while maintaining customer trust.
• Proficient in service writing with an understanding of the workflow within an auto service environment.
• Ability to communicate technical information clearly to customers with varying levels of automotive knowledge.
• Strong organizational skills with attention to detail in managing multiple tasks simultaneously.
• A positive attitude and a commitment to providing outstanding customer service.

Join our team as a Service Advisor where your expertise will contribute to delivering top-notch automotive care while enhancing customer satisfaction.

Job Type: Full-time

Pay: $100,000.00 - $200,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift

Work Days:

• Monday to Friday

Ability to Commute:

• Carlsbad, CA 92008 (Required)

Ability to Relocate:

• Carlsbad, CA 92008: Relocate before starting work (Required)

Work Location: In person

Salary : $100,000 - $200,000