What are the responsibilities and job description for the Automotive Parts Advisor / Parts Specialist position at Jaguar Land Rover Clear Lake?
Job Description
Job Description
Company Overview :
Jaguar Land Rover Clear Lake is a prestigious JLR dealership committed to providing exceptional vehicles and service to our valued customers. With a dedication to excellence and customer satisfaction, we strive to uphold the highest standards of professionalism in all aspects of our operations.
Position Overview :
We are currently seeking a knowledgeable and customer-focused Parts Advisor to join our team. The Parts Advisor will play a crucial role in our parts department, assisting customers in identifying and purchasing the correct parts for their vehicles and providing exceptional service throughout the process. This position reports to our Parts Manager and is responsible for assisting customers and technicians in acquiring the correct part for all repair needs. This position will perform the dual role of assisting customers at the parts counter (either over phone, via email, or in-person) and performing warehouse duties, such as the off-loading, stocking, picking and staging of equipment and parts while providing professional quality customer service to all internal and external customers. This is a commission-based position.
Responsibilities :
- Greet customers promptly and courteously, and assist them in identifying and selecting the appropriate parts for their vehicles.
- Utilize parts cataloging systems and resources to accurately look up and identify parts based on vehicle make, model, year, and VIN.
- Provide accurate pricing and availability information to customers, including any applicable discounts or promotions.
- Process parts orders and transactions efficiently and accurately, including invoicing, payment processing, and order fulfillment.
- Maintain cleanliness and organization of the parts department, including stocking shelves, organizing inventory, and managing back-stock.
- Assist with inventory management tasks, including conducting regular cycle counts, reconciling discrepancies, and ordering replenishments as needed.
- Collaborate with service advisors and technicians to ensure timely and accurate fulfillment of parts orders for service department repairs and maintenance.
- Follow dealership and manufacturer guidelines and procedures for warranty parts returns, ensuring compliance with quality and documentation requirements.
- Provide exceptional customer service throughout the parts purchasing process, addressing any inquiries, concerns, or issues promptly and professionally.
- Locating available parts when the dealership is out of stock.
- Packaging and shipping parts back to the manufacturer from time to time, and completing the appropriate record keeping.
Qualifications :
If you are a customer-focused individual with strong automotive parts knowledge and a passion for delivering exceptional service, we invite you to apply for the Parts Advisor position at our dealership. Please submit your resume and cover letter detailing your relevant experience and qualifications. Join us in providing top-quality parts and service to our customers and supporting the success of our dealership. We look forward to welcoming you to our team!
We value our team members as our most valuable resource, recognizing the significant contribution you make to the dealership's success every day. Here's what we provide :
Comprehensive benefits package including :
Voluntary benefits including :
Additional perks :
Our commitment is to ensure the well-being of our employees, knowing that happy employees provide exceptional service to our clients. Thank you for considering joining our team!
Our dealership has been and remains committed to the principles of equal employment opportunity and nondiscrimination for all persons without regard to race, color, religion, sex / gender, sexual orientation, or preference, marital status, citizenship status, military status, age, national origin, nationality, handicap or disability, or any other status protected by federal, state or local law or regulation. In keeping with this policy, we seek to recruit, hire, train, and promote into available jobs the most qualified persons and to administer personnel matters such as compensation, benefits, training, layoffs, and terminations in accordance with this policy. All employees are expected to conduct themselves in the workplace in a manner that is consistent with this policy.
Salary : $25,000