Software Support Engineer

Jahnel Group's mission is to provide the absolute best environment for software creators to pursue their passion by connecting them with great clients doing meaningful work. This is a full time position with one of our closest clients.

Who We're Looking For

We're looking for an experienced Software Support Engineer who enjoys variety in their work and thrives in a dynamic environment. The ideal candidate will be passionate about problem-solving, debugging, and enhancing custom applications across multiple systems and .NET frameworks, primarily MVC and .NET Core. We seek a self-starter who is comfortable with unpredictability and excited to engage directly with clients to support and improve their systems.

Primary Responsibilities

• Respond quickly and clearly to support requests, setting realistic expectations for resolution times and keeping clients informed.
• Debug and resolve client-reported application and database issues, performing regular system performance reviews and security assessments.
• Write clean, maintainable, and secure code on your own and through pair programming.
• Collaborate with cross-functional teams to improve applications, proactively maintaining systems for high performance, security, and availability.
• Contribute to internal documentation and support frameworks, sharing insights with team members.
• Manage client communications, addressing support tickets and inquiries while balancing scope, budget, and timelines.
  
  

Skills and Qualifications

• Familiarity with browser and developer tools to help troubleshoot and debug issues
• Knowledge of HTML5/CSS3
• Experience developing software using ASP.NET (C#) and SQL Server (or another relational database)
• Experience with .NET Core, MVC, and web forms
• Experience using JavaScript frameworks such as Angular, React, and/or Vue
• Experience working with the Twitter bootstrap framework
• Experience developing applications residing in Azure
• Experience with version control tools like GitHub
• Experience with Visual Studio
• Experience with DevOps
• Excellent communication
• Experience working in an Agile development environment
• Experience working in an agency environment (as opposed to a SaaS/product environment)
  
  

Where We're Looking For It

• Schenectady, New York
• 100% Remote for the right candidate
  
  

Interview Process

• Complete our application (10 min.)
• Internal review of your application
• Possible phone screen (15 - 30 min.)
• Complete our culture assessment (30 min.)
• An interview (video call) with a cross-section of our team (2-3 people) designed to assess both culture and position fit (~90 min.)
• Hands-on technical exercise to assess technical fit for position (based on a real project, not a multiple -choice test.) (2 hours)
• Offer extended
  
  

Company Benefits

• Generous health/dental insurance
• 401(k) with company match
• Company-paid group term life insurance
• Company-paid long-term and short-term disability insurance
• Flexible Spending Plan
• Generous PTO
• Paid parental, bereavement, jury duty leave
• 8 paid holidays
• Flexible work schedule