Inside Sales Product Consultant

Description

“Let goodness, fairness and most importantly, love prevail in business; profits will inevitably follow.” – NK Chaudhary, founder

Jaipur Living is a socially conscious luxury brand with a passion for people, products, and design.  A differentiated challenger brand, Jaipur Living is known for its beautiful rugs and textiles. Jaipur Living products can be found in the finest homes, and the company prides itself in providing only the highest quality products, a transparent and ethical supply chain, and a distinctively thoughtful customer experience, with personalized support and custom offerings.

Headquartered in a northwestern suburb of Atlanta, Jaipur Living designs, manufactures, and distributes rugs and other textiles through its extensive network of high-end interior designers and design firms, national retailers, and third-party ecommerce partners. The company continues to grow rapidly, experiencing double-digit annual growth every year for the past decade. This growth can be attributed to the care Jaipur Living puts not only in their customers, but their employees as well. Employees at Jaipur Living are encouraged to collaborate, think independently, and stretch the creative process to develop new ways of marketing and distributing their products around the world. 

In August 2022, the company opened a new studio adjacent to its headquarters that, at over 17,000 square feet, functions as a communal space for design professionals to visit to experience Jaipur Living’s products. The studio encapsules not only our beautiful product but also ways Jaipur makes lives beautiful through The Jaipur Rugs Foundation.

What we do for our team members:

• Comprehensive Benefits: Company Paid Holidays, PTO, Parental Involvement Leave, Maternity/Paternity Leave, EAP, No Cost Employee Medical Plan, Vision, Dental, and Company Paid Life Insurance. We also include a match on retirement (401K/Roth).
• Career Development: We're committed to providing growth for career development within the company, supporting our team members' aspirations with a well-defined succession plan that includes a variety of training and development opportunities.
• Pet-Friendly Workplace: We welcome your furry friends! Our 'Bring Your Dogs to Work' policy creates a pet-friendly atmosphere, allowing our team members to enjoy the companionship of their dogs during the workday.
• Wellness Support: Not only do we support an active lifestyle with our on-site basketball court and yoga studio, but we host quarterly mental health events to assist in creating a well-rounded work-life harmony for our team members.
• Sustainability Efforts: Reuse, Renew, and Refresh by joining our Green Team! Responsible for harvesting from the organic community garden, donating goods to local pet shelters and schools, creating educational workshops, leading nature walks, and much more, they promote well-being through sustainable practices.

Our Values

Empowerment • Inclusiveness • Responsibility • Progressive

Learn more about our company story here: https://www.jaipurliving.com/the-jaipur-living-story

The Jaipur Rugs Foundation

Since 2004, the Jaipur Rugs Foundation has worked to improve the lives of rug-weaving artisans in India. This is done through training, skills development, and social interventions. By focusing on the ideas and solutions that create social value, the Foundation supports the dignity and heritage of these traditional artisans, believing that healthy and sustainable communities are key to the survival of traditional rug weaving. Jaipur Living has made ethical and socially conscious global citizenship the foundation of its business. Through social initiatives and the Jaipur Rugs Foundation, the company supports a supplier ecosystem without a middleman of more than 40,000 artisans in 700 villages across India by providing them with a livable wage, access to health care, leadership education, and opportunities for personal growth and development. Combining time-honored techniques and of-the-moment trends, every Jaipur Living product is as ethically and responsibly made as it is beautiful.

Learn more about the Jaipur Rugs Foundation here: https://www.jaipurrugs.org/

Overview

The Inside Sales Product Consultant involves playing a pivotal role in driving sales and cultivating relationships with customers in the interior design and home decor industry. Primary responsibilities include serving as the internal point of contact for customers, managing sales opportunities, and ensuring effective communication between the company and its clients. The Product Consultant is tasked with maintaining a strong sales pipeline, resolving customer issues, and achieving sales targets.

Essential Duties & Responsibilities:

• Serve as customers’ internal point of contact for sales, working closely with the customer to gain insights into business opportunities.
• Create and maintain opportunities in Salesforce.
• Regularly contact customers, primarily via phone & email
• Ensure designers have information, education, and collateral to maximize their Jaipur Living sales.
• Develop new business through referrals, networking, and warm lead calling.
• Build and manage sales pipeline; close deals and sell Jaipur Living products
• Maintain contacts, customer information and sales activities in Salesforce.com
• Travel 10-15% - Attend trade shows to connect with new and existing customers and prospects two times per year for a minimum of 8-10 days.
• Resolve customer issues and manage/escalate concerns as appropriate
• Work collaboratively with Field Sales Representatives
• Meet assigned activity targets and sales goals
• 250 dialed and logged calls per week, achieve the assigned sales and custom goals monthly.
• Marketing at least 50 outgoing dialed calls daily to learn if customer is in business, how often they purchase rugs, type of business clearly defines for profile and records. Pass any changes on to customer service such as out of business or address changes.
• Share with the customer what this department will be doing and share contact information with them. Learn if they have any projects currently and if they need samples and answer their questions.
• Move to actively pursuing sales from customers by phone or email to gain an order.

Skills & Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.  

• BA/BS degree or equivalent (Preferred)
• Strong interest in Interior Design and Home Decor
• Excellent relationship-building, communication, and presentation skills
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience working with Salesforce.com or similar CRM (Preferred)
• Strong interpersonal skills and capacity to communicate issues correctly and clearly to both internal and external customers.
• Flexibility is essential – should be a TEAM player who is willing to assist with other responsibilities when needed
• Entrepreneurial minded person – ability to multi-task in a fast-paced environment with a small team of dedicated people
• Detail oriented, and very organized - even with constant distractions and multiple priorities
• Ability to stay engaged 6 to 8 hours per day on phone with customers and prospects.

Physical Requirements:

• Remaining in a seated position for long periods of time
• Standing is to remain on one’s feet in an upright position without moving about.
• The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by scheduled breaks and/or lunch period.
• Lifting and transporting items that could weigh up to 50 pounds.
• Entering text or data into a computer by means of a traditional keyboard.
• Expressing or exchanging ideas by means of the spoken work to impart oral information to clients and talent and convey detailed spoken instructions to other workers accurately and quickly.
• The ability to hear, understand, and distinguish speech and/or other sounds such as in person and telephone.
• Clarity of vision to see computer screens and workspace.

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.
• The noise level in the work environment is usually moderate.

Employment at Jaipur Living is contingent on the completion of a criminal background check and a drug screen, with the results being negative. Jaipur employees are subject to pre-employment, post-injury, post-accident, reasonable suspicion, and random testing for illegal drug usage. Management retains the discretion to add or change the duties of this position at any time.

Qualifications