Operational Excellence and Training Supervisor

Let goodness, fairness and most importantly, love prevail in business; profits will inevitably follow. NK Chaudhary, founder

Jaipur Living is a socially conscious luxury brand with a passion for people, products, and design. A differentiated challenger brand, Jaipur Living is known for its beautiful rugs and textiles. Jaipur Living products can be found in the finest homes, and the company prides itself in providing only the highest quality products, a transparent and ethical supply chain, and a distinctively thoughtful customer experience, with personalized support and custom offerings.

Headquartered in a northwestern suburb of Atlanta, Jaipur Living designs, manufactures, and distributes rugs and other textiles through its extensive network of high-end interior designers and design firms, national retailers, and third-party ecommerce partners. The company continues to grow rapidly, experiencing double-digit annual growth every year for the past decade. This growth can be attributed to the care Jaipur Living puts not only in their customers, but their employees as well. Employees at Jaipur Living are encouraged to collaborate, think independently, and stretch the creative process to develop new ways of marketing and distributing their products around the world.

In August 2022, the company opened a new studio adjacent to its headquarters that, at over 17,000 square feet, functions as a communal space for design professionals to visit to experience Jaipur Livings products. The studio encapsules not only our beautiful product but also ways Jaipur makes lives beautiful through The Jaipur Rugs Foundation.

What we do for our team members:

• Comprehensive Benefits: Company Paid Holidays, PTO, Parental Involvement Leave, Materity/Paternity Leave, EAP, No Cost Employee Medical Plan, Vision, Dental, and Company Paid Life Insurance. We also include a match on retirement (401K/Roth).
• Career Development: We're committed to providing growth for career development within the company, supporting our team members' aspirations with a well-defined succession plan that includes a variety of training and development opportunities.
• Wellness Support: Not only do we support an active lifestyle with our on-site basketball court and yoga studio, but we host quarterly mental health events to assist in creating a well-rounded work-life harmony for our team members.
• Sustainability Efforts: Reuse, Renew, and Refresh by joining our Green Team! Responsible for harvesting from the organic community garden, donating goods to local pet shelters and schools, creating educational workshops, leading nature walks, and much more, they promote well-being through sustainable practices.

Our Values

Empowerment Inclusiveness Responsibility Progressive

Learn more about our company story here: https://www.jaipurliving.com/the-jaipur-living-story

The Jaipur Rugs Foundation

Since 2004, the Jaipur Rugs Foundation has worked to improve the lives of rug-weaving artisans in India. This is done through training, skills development, and social interventions. By focusing on the ideas and solutions that create social value, the Foundation supports the dignity and heritage of these traditional artisans, believing that healthy and sustainable communities are key to the survival of traditional rug weaving. Jaipur Living has made ethical and socially conscious global citizenship the foundation of its business. Through social initiatives and the Jaipur Rugs Foundation, the company supports a supplier ecosystem without a middleman of more than 40,000 artisans in 700 villages across India by providing them with a livable wage, access to health care, leadership education, and opportunities for personal growth and development. Combining time-honored techniques and of-the-moment trends, every Jaipur Living product is as ethically and responsibly made as it is beautiful. Learn more about the Jaipur Rugs Foundation here: https://www.jaipurrugs.org/

Overview

The Operational Excellence and Training Supervisor will lead training initiatives and drive process improvement projects within the warehouse. This dual role is integral to fostering employee growth and operational excellence. This role focuses on fostering a safe, efficient, and inclusive workplace while enhancing the skills of our warehouse associates and leaders. The ideal candidate will have a strong background in training, project management, and process improvement, along with a passion for creating an efficient and engaged workplace.

Essential Duties & Responsibilities: Additional duties may be assigned as needed. Management reserves the right to modify or add responsibilities.

Training and Development:

• Oversee and execute all training functions, including new hire orientation, job-specific training, and ongoing employee development.
• Conduct training sessions such as New Hire Fundamentals, Powered Industrial Vehicle (PIV) training, and Quality & Process (SOP) training.
• Build and lead a team of Training Ambassadors to improve safety, quality, and retention.
• Design and implement professional development programs for warehouse associates.
• Track and report training compliance and outcomes with DC Leadership.

Special Projects and Process Improvement:

• Lead and execute special projects to improve warehouse operations, focusing on efficiency, safety, and employee engagement.
• Analyze current workflows and processes to identify bottlenecks and areas for optimization.
• Develop and implement Standard Operating Procedures (SOPs) for new and existing processes.
• Collaborate with cross-functional teams to support strategic initiatives and align project outcomes with organizational goals.
• Monitor the effectiveness of implemented changes and recommend further enhancements as needed.

Stakeholder Collaboration and Operational Support:

• Partner with internal teams, including Supply Chain, Safety, Customer Success, and Operations, to align initiatives with site needs.
• Provide upward feedback and share insights to enhance alignment, compliance, and engagement across departments.
• Flex to perform hands-on work on the warehouse floor during high-volume periods or as required. Cover for other Supervisors when needed.

Skills & Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Associate or bachelors degree, or a combination of education and related experience.
• 2 years in Training, Learning & Development, Organizational Leadership, Process Improvement, or a combination of these areas.
• Strong background in performance metrics, process improvement, and problem-solving.
• Proven leadership skills with the ability to independently manage priorities and make decisions.
• Strong analytical skills and proficiency in using data to inform decision-making and measure project success.
• Experience managing the full staffing lifecycle, including interviewing, hiring, performance management, and terminations.
• Proficiency in Microsoft Office and experience with warehouse management systems.
• Excellent organizational, planning, and prioritization skills to meet deadlines.
• Strong verbal and written communication skills for effective documentation, reporting, and presentations.
• Proven ability to drive a culture of safety through regular coaching, training, and observation.

Physical Requirements:

• Remaining in a seated position for long periods of time
• Standing is to remain on ones feet in an upright position without moving about
• The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by schedules breaks and/or lunch period
• Lifting and transporting items that could weight up to 25 pounds
• Entering text or data into a computer by means of a traditional keyboard
• Expressing or exchanging ideas by means of the spoken work to impart oral information to clients and talent and convey detailed spoken instructions to other workers accurately and quickly
• The ability to hear, understand, and distinguish speech and/or other sounds such as in person and telephone
• Clarity of vision to see computer screens and workspace

Work Environment:

The work environment characteristics are representative of those encountered while performing the job's essential functions. Reasonable accommodation may be provided for individuals with disabilities.

• Occasional exposure to outside weather conditions.
• Noise level is generally moderate.

Employment at Jaipur Living is contingent on the completion of a criminal background check and a drug screen, with the results being negative. Jaipur employees are subject to pre-employment, post-injury, post-accident, reasonable suspicion and random testing for illegal drug usage. Management retains the discretion to add or change the duties of this position at any time.