What are the responsibilities and job description for the Customer Service Rep - Int - Houston position at Jake's, Inc.?
Monday - Friday
8AM - 5PM
Starting pay $16 - 17/hour
ESSENTIAL DUTIES AND RESPONSIBILITIES
Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or troubleshoot and resolve challenges.
Keep records of customer interactions and transactions, recording details of inquiries, issues, and comments, as well as actions taken.
Respond to customers' service or billing questions; check to ensure that appropriate changes were made to resolve customers' questions.
Ability to solve problems, troubleshoot and prioritize tasks for urgency throughout the day.
Be flexible and work well in an everchanging and fast paced environment.
Phone and email etiquette and standards of excellence in all forms of communication.
Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and Sales team. Respond to delivery/routing questions from customers.
Respond to product inquiries from customers.
Confirm invoices in system, put in numerical order and file invoices.
Proactively identify opportunities for improvements in products, shipping, service, or billing methods and procedures to help to continue to grow our business.
Other duties as assigned by Manager.
SUPERVISION: N/A
RELATIONSHIPS
Internal: Sales, Operations / Distribution / Support External: Customers
External: Customers
WORK ENVIRONMENT
Onsite: The associate in this role is expected to perform assigned responsibilities inside a US Foods office-based environment.
MINIMUM QUALIFICATIONS
Three years’ experience in customer service required
Excellent verbal communication skills and problem resolution ability required.
Familiar with Microsoft Office products (e.g. Word, Excel, Access, Outlook).
EDUCATION
High School Diploma or equivalent required
PREFERRED QUALIFICATIONS
Experience in working in food manufacturing or distribution.
CERTIFICATIONS/TRAINING
N/A
LICENSES
N/A
PHYSICAL QUALIFICATIONS
Must be able to perform the following physical activities for described length of time
OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER
JOB REQUIRES WORKER TO:
FREQUENCY:
STAND
FREQUENTLY
WALK
OCCASIONALLY
DRIVE VEHICLE
NEVER
SIT
CONTINUOUSLY
LIFT:
1-10 lbs (Sedentary)
OCCASIONALLY
11-20 lbs (Light)
OCCASIONALLY
21-50 lbs (Medium)
OCCASIONALLY
51-100 lbs (Heavy)
NEVER
Over 100 lbs (Very Heavy)
NEVER
PUSH/PULL
NEVER
CLIMB/BALANCE
NEVER
STOOP/SQUAT
NEVER
KNEEL
NEVER
BEND
NEVER
REACH ABOVE SHOULDER
OCCASIONALLY
TWIST
OCCASIONALLY
GRASP OBJECTS
NEVER
MANIPULATE OBJECTS
NEVER
MANUAL DEXTERITY
CONTINUOUSLY
Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html
Salary : $16 - $17
