Experienced Restaurant Host AM and PM

Job Description

Job Description

Salary :

Jakes is a quaint restaurant located in the uptown design district of Palm Springs. The building is an old bungalow with a large courtyard. The restaurant offers seating in the courtyard, dining room, front patio as well as a side patio. With a hip vibe, Jakes feels like a fun dinner party with friends. Trusted by locals and visitors to return to time and time again.

Job Summary :

The restaurant Host / Hostess oversees Front of House operations and assists customers such as responding to inquiries, resolving issues or concerns. The Host / Hostess has the primary objective of driving the vision for company and customer standards according to Jakes hospitality standards. The Host / Hostess balances company and customer demands with delivery and execution. The Host / Hostess ensures that our products and services meet all necessary requirements before they reach the guest. The Host / Hostess contributes to productivity. The Host / Hostess is responsible for implementing quality assurance policies and practices throughout the company. As a Host / Hostess you will be responsible for greeting and seating all customers to maximize dining room space and waitstaff effectiveness. Use electronic reservation system to track customers reservations. Additionally, responsible for maintaining the Host / Hostess station with a clean appearance and assist in replenishing menus, mints and business cards are kept up in addition to alerting the janitorial department of any restroom needs. Ability to answer a multi-line office telephone and have a keen attention to detail to track guest reservations. Excellent customer service skills with a friendly and outgoing personality. Seats guests and manages the seating chart. Monitors restaurant activity to determine seating and dining flow. Responds to guest inquiries and requests in a timely, friendly, and efficient manner. Performs opening and closing duties, as needed. Receives payments by validating credit charges for reservations and reservation policies; approving checks; accepting currency; calculating and issuing change for To-Go or cake orders.

Duties / Responsibilities :

• Acknowledge and or Greet Customers with Hospitality.
• Answer / Make Phone Calls.
• Make Reservations & Optimize Seating Possibilities.
• Open Table Software Familiarity.
• Taking TO-GO & Delivery Orders, TOAST POS Familiarity .
• Table Updates.
• Remain Visible and Present at the Host Stand when on Duty.
• New Employee Training.
• Attending Workshops and Meetings is Mandatory when Scheduled.
• Keeping Bar Areas & Other Areas Updated at All Times.
• Waiting List Updated at All Times.
• Seating The Bar Area And Other Restaurant Areas.
• Accommodating Special Reservations Requests.
• Clean & Collect Restaurant Menus.
• Delivering Mail to Restaurant Office.
• Clean Front Desk Area and Waiting Areas.
• Remove Extra Settings from Tables When Necessary.
• Bring Extra Settings to Tables When Needed, Help with High-Chairs, Physically Challenged Persons and Service Dogs.
• Selling Merchandising.
• Update Guests Still Waiting to be Seated Any Necessary Restaurant Information.
• Directing Customers Inside the Restaurant or Bar.
• Know all Customer, Manager and Restaurant Behavioral Codes Outlined in Training Materials and SOP.
• On Occasions Will Direct Busboys for Special Requests.
• Notify Waiters and Managers of ALL Specific Guest Requests.
• Confirming All Reservations.
• Not Holding Tables Over 15 Minutes Past the Reservation Time. Follow SOP on Table Releasing Procedures.
• Getting Drink Orders and Drinks for Customers in the Waiting Area When Necessary.
• Be Familiar with All Menus Offered.
• Positive Attitude, Willing to Work.
• Flexibility and willingness to adapt to changes.
• Maintain customer privacy, behave with open-mindedness and cultural sensitivity.
• Patience and the ability to maintain a professional demeanor.

Required Skills / Abilities :

Education and Experience :

Dress Code :

Physical Requirements :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand, sit, or walk for an extended period of time. The employee may frequently be required to stoop, kneel, and crouch for duration of shift (eight hours or longer). The employee will need to use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and / or move and / or push up to 50 pounds without assistance.

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be detail oriented, possess strong organizational and time management skills and the ability to multitask. Ability to work a flexible schedule including weekdays, weekends, holidays, and nights.

Language Skills :

Ability to read and interpret documents such as e-mail communication, instant message communications, legal documents, license agreements, contracts, invoices, news articles, technical manuals, budgets, ledgers, purchase orders, financial, marketing, Inventory, shipping, and various reports. Ability to effectively present information, provide instructions and thoroughly answer questions in one-on-one and small group situations to other employees of the organization in English.

Reasoning Ability and Computer Skills :

Ability to define problems, collect information, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in manuals or from management. Setting up and breaking down machinery or mechanisms for dining areas and ambiance set-up.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in a typical office and warehouse environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Authorization :

United States Citizen or Alien Authorized to work in the United States.

EEO statement :

Jakes is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Jakes makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Other Duties :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.