Experienced Restaurant Server (Lunch & Dinner)

Jake’s is a quaint restaurant located in the uptown design district of Palm Springs. The building is an old bungalow with a large courtyard. The restaurant offers seating in the courtyard, dining room, front patio as well as a side patio. With a hip vibe, Jake’s feels like a fun dinner party with friends. Trusted by locals and visitors to return to time and time again. 

We are currently seeking a highly experienced Server to join our friendly, fun, positive work environment.

We are looking for open availability to work lunch & dinner shifts, as well as possible Brunch coverage during the weekends.

Our Servers are relied on to provide memorable, thoughtful experiences by engaging with our guests, serving food with a smile, and anticipating the needs of each guest who visits us. We encourage our team members to be well-rounded and willing to do whatever it takes to keep us running smoothly.  Our servers are highly experienced, must see that the highest quality standards are met for guest service, and must also work within the framework of a quality food and beverage service team.

EDUCATION AND EXPERIENCE: At least three to five years related experience required. High School Diploma or equivalent required. Experience with Toast POS preferred. Strong wine and craft cocktail knowledge preferred.

GENERAL DUTIES AND RESPONSIBILITIES:

Must know daily specials.Need to learn and know all menus.Need to be familiar with restaurant wine lists, have a comprehensive knowledge regarding wines and spirits.When servers arrive, need to check to make sure all stations are neat and setup.Answer any questions customers might have.Make specific suggestions tailoring towards guests’ preferences, and questions.Take orders and double check for accuracy.Must make sure the food is up to Jake’s standards, once served and the customerhas what they ordered –offer dessert, offer after dinner drinks of coffee, espresso, cocktails etc.Server is not allowed to leave until all customers have left their section unless approved by a manager or supervisor.Deliver cocktails or desserts to guests.Notify bussers of any special requests or needs guests may have.Make sure guests have all they need to enjoy their meal.Help all staff when directed by a manager or supervisor.Jake’s customer service sop knowledge and compliance.Work always under the FDA health department rules and procedures.Cooperate and work in harmony with both FOH and BOH staff.Catering service knowledge.Accommodating customers’ special requests.Folding napkins and polishing check presenters.Keep Point of Sale (POS)and handhelds always clean.Always keep servers’ stations neat and clean.Always bring menus back to the front desk.Know and understand Jake’s guidance on “how to deal with an unhappy guest”.Always use the handheld to take guest’s orders. Double check for accuracy.Understand Jake’s coursing and order taking and sending to kitchen.Know and understand Jake’s SOP on “how to deal with guest’s special requests”.Positive attitude, willing to work, remaining busy.Folding customers napkins when not at their seats.Tables updates with host or manager when necessary.New employee training.Workshops meetings mandatory attendance.Proper food and beverage handling sop training.Toast training is required.Taking to-go orders when necessaryPacific Rim, California Fusion Food and Culture Knowledge Mandatory.Sweeping, Dusting, Cleaning If Needed.Start every shift with a cash bank of at least $ 250.00 in the assigned cash drawer.Closing side work –folding napkins, cleaning glasses and making sure your station is clean before departure, clean silverware Arrive to work on time and consistently follow shift schedule.Perform additional duties as requested by management

SPECIFIC DUTIES AND RESPONSIBILITIES:

Be thoroughly familiar with all standards of proper service etiquette and adhere to these standards throughout guest service.It’s also each server’s responsibility to greet guests as they enter the restaurant.Suggest and promote food and drinks served, as food and drink sales are an important part of the position.Be aware of all state liquor laws as well as company and departmental policies regarding consumption of alcoholic beverages.Know all available spirited beverages, NA Beverages, beers, and wines by the glass or bottle. Also, be familiar and comfortable discussing regions, styles, and varietals of wines offered.Knowledgeable about all menus and hours of operation.Be familiar with emergency safety measures.Maintain and ensure each table is clean and presentable for every guest.Take food and beverage orders; ensure placement of order and accurate and timely delivery.Work special group functions as required.Follow the steps of service as outlined for your position.Complete opening/closing duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

A team player with a positive attitude.Quick and flexible learner.Communication and collaboration skillsFlexibility and willingness to adapt to changes. Driven and self-motivated.Maintain customer privacy, behave with open-mindedness and cultural sensitivity.Strong attention to detail and problem-solving ability.Implement quality assurance standards and provide accurate feedback.Ensure performance, reliability, functionality, and compatibility is up to company standards.Patience and the ability to maintain a professional demeanor.Enforce health and safety precautions.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be detail oriented, possess strong organizational and time management skills and the ability to multitask. Ability to work a flexible schedule including weekdays, weekends, holidays, and nights.Understanding of quality standards and health & safety regulations.Excellent verbal and written communication skills. Excellent interpersonal and customer service skills.Excellent sales and customer service skills.Excellent organizational skills and attention to detail.Excellent time management skills with a proven ability to meet deadlines.Strong analytical and problem-solving skills.Strong supervisory and leadership skills.Ability to prioritize tasks and to delegate them when appropriate.Ability to function well in a high-paced and at times stressful environment.Proficient with Microsoft Office Suite, Adobe, Google Suite, or related software.Ability to frequently lift, move and/or push up to 50 pounds without assistance.Ability to sit, walk, climb up and down stairs repeatedly for extended periods of time.Constant standing and bending

LANGUAGE SKILLS: Ability to read and interpret documents such as e-mail communication, instant message communications, legal documents, license agreements, contracts, invoices, news articles, technical manuals, budgets, ledgers, purchase orders, financial, marketing, Inventory, shipping, and various reports. Ability to effectively present information, provide instructions and thoroughly answer questions in one-on-one and small group situations to other employees of the organization in English.

REASONING ABILITY AND COMPUTER SKILLS: Ability to define problems, collect information, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in manuals or from management. Setting up and breaking down machinery or mechanisms for dining areas and ambiance set-up.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand, sit, or walk for an extended period of time. The employee may frequently be required to stoop, kneel, and crouch for duration of shift (eight hours or longer). The employee will need to use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move and/or push up to 50 pounds without assistance.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK AUTHORIZATION: United States Citizen or Alien Authorized to work in the United States.

EEO STATEMENT: Jake’s is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Jake’smakes hiring decisions based solely on qualifications, merit, and business needs at the time.

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Salary : $17