What are the responsibilities and job description for the Automotive Service Advisor/Writer position at Jake Sweeney Kia?
Job Title: Automotive Service Advisor
Jake Sweeney Kia is seeking a Full-Time Experienced Service Advisor to join our team! We are seeking experienced applicants that are making sure every customer has a friendly and informative experience. Excellent compensation with growth potential within our multi-franchise dealer group.
Service Advisor Qualifications
- Maintain open lines of communications with customers to achieve their expectations.
- Ability verbally and electronically communicate with customers.
- Consult customers with repairs needed to get their vehicles back on the road.
Service Advisor Responsibilities:
- Greeting our customers with a happy and professional demeanor.
- Attentively listening to the customer's list of concerns so you may be able to convey the message to the technician and a proper diagnose can be performed on the vehicle.
- Keep customers informed of all applicable service specials, completion times, service expenses, and if necessary recalls.
- Follow up on the progress of repair by contacting customers by phone or e-mail.
- Making sure all customer's concerns were addressed upon pick up.
- Knowledge of vehicle repairs.
- Keep Service Manager informed of all problems and potential problems involving clients, repairs, and equipment.
Employment Benefits Include:
- Insurance benefits (Health, Dental, Life, and Vision)
- 401k
- Paid Time Off ( Vacation, Sick and Personal Days)
- Employee discount
Work Remotely
- No
Job Type: Full-time
Pay: $50,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
Salary : $50,000 - $100,000