What are the responsibilities and job description for the Reservations Supervisor position at Jakville Inc?
Blue Swell Rentals and Real Estate is a short term vacation rental management company specializing in high-quality rental properties in Northwest Florida and Park City, Utah. Headquartered on the west end of Panama City Beach, we manage properties in 4 markets including Panama City Beach, 30A, Destin and Park City. Blue Swell is a success driven company focused on excellence in industry standards and we pride ourselves in proven systems and processes that lead to happy and successful owner-clients and guests.
Blue Swell is looking for a well organized, self-motivated, experienced Reservations Supervisor to lead our reservations team. The ideal fit would be someone who is goal-oriented, success-driven, has excellent leadership skills, works very well with others and is an excellent team player.
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Responsibilities
- Assist in the day-to-day operations of the Reservations Department
- Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
- Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
- Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximize revenue
- Produce quotations and written confirmation to all clients
- Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
- Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
- Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and Reservations policies and procedures are followed to ensure Guest satisfaction
- Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork
- Assist in the recruiting, managing, training and developing of the Reservation team
Qualifications
- Sales experience preferred
- Good organizational and administration skills
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Confident telephone manner
- High level of IT skills
- Excellent grooming standards
We are looking forward to reading your application.
