What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVES - CALL CENTER position at Jamaica Hospital?
CALL CENTER
NON- UNION / NON- EXEMPT
TJH Medical Services, PC a multi-specialty Physician Practice with 30 locations, offers a full range of medical, diagnostic, and surgical services. We are currently seeking experienced Customer Service Call Center Representatives for immediate f / t opportunities.
SUMMARY OF RESPONSIBILITIES :
Within this role, selected candidates will utilize hospital software programs to schedule patient appointments; address patient inquiries regarding clinics and physicians within the JHMC & FHMC Ambulatory Care centers; ensure positive customer service experience; maintain, fulfill, and / or follow up TJH / JHMC / FHMC, Medisys and Call Center corporate compliance policies, procedures, and HIPAA requirements.
DUTIES & RESPONSIBILITIES
- Answering phone calls and making patient appointments in EPIC.
- Interacting with patients in a supportive, caring manner providing exemplary customer service.
- Following specialized scripts to present and deliver patient information and messages when provided.
- Notifying management of problems in making appointments in a timely manner
- Notifies management of problems with phone or EPIC system at the Office level.
- Updating patient demographics and pre-registers in EPIC.
- Utilizing Cisco Systems / EPIC programs in an effective and efficient manner.
- Utilizing resources provided by Call Center management i.e. AMS Connect messages, provider enrollment grid, etc. in an effective, efficient manner.
- Assist at the Front Desk Registering and Discharging patients as needed.
- Rescheduling of patient's appointments as needed.
- Scheduling and Confirming Appointments
Requirements
For Immediate Consideration Forward Resume to :
ktavares@jhmc.org
