Quality Manager

The position will play a vital role in the day-to-day service and support of JAMCO’s Quality Management Program. It will serve as the primary liaison between the company quality process and our internal operational departments to ensure requirements are met.

This job description reflects the current assignment of essential functions and is not meant to be all-inclusive. Duties and responsibilities may be assigned or reassigned to this job at any time and may be modified to reasonably accommodate an individual with a disability or for other reasons.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure that the organization’s Quality Management System conforms to customer, internal, ISO 9001 and regulatory/legal requirements
• Ensure evaluation of, and reporting on, quality processes and kpi’s efficiencies and inefficiencies
• Oversee inspection, update and elaboration of current and new procedures and processes
• Manage the monitoring, measurement, and review of internal processes, especially those that affect the quality of the organization’s products
• Lead the team of Quality staff, analysts and supervisors
• Work with customers, employees, contractors, vendors to develop product requirements
• Report to Top Management on the performance of the QMS (e.g., results of the quality audits, corrective actions), including the need for improvement
• Conduct periodic management review meetings
• Keep up on standards, regulatory/laws, issues and news with respect to service quality
• Interact with various levels and departments within client organization.
• Lead Lean events and tactics as it relates to Quality
• Lead Process Reliability Improvement projects with associated cross functional teams
• Minimum 1 monthly self-training on Lean and Quality Tools

MINIMUM QUALIFICATIONS (Education, Training & Experience):

Bachelor’s degree from an accredited college or university in Business Administration or related field preferred or two (2) years progressively responsible experience performing related functions.

LICENSE AND CERTIFICATIONS: (If license(s) or certification(s) is required to practice a trade or profession, you must attach a copy.

KNOWLEDGE, SKILLS AND ABILITIES:

· Ability to communicate in English and Spanish clearly and effectively, both orally and in writing.

· Ability to exercise judgment and discretion in applying and interpreting departmental policies and procedures.

· Ability to investigate a variety of administrative problems and make recommendations as to their solutions and to prepare working procedures.

· Ability to analyze, and appraise and organize facts and evidence and present material clearly and logically in oral or written form.

· Ability to take and follow directions from supervisor.

· Ability to perform other duties as assigned.

· Ability to maintain good planning and organizational skills.

· Ability to use computer hardware, various software programs and technologies, including word processing and spreadsheet programs.

· Ability to maintain a good and positive working relationship with all co-workers and other contacts.

· Ability to travel in/out of the United States.

· Required to comply with all JAMCO’s policies and procedures.

· Ability to follow all rules of telephone courtesy in all telephone communications

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: Work in a non-climate controlled environment working closely with others and alone with light traveling required. Work involves rotating shifts and working extended workdays outside the regular working hours and on-call status; Work requires simple grasping, standing, sitting, climbing stairs and ladders, walking, carrying up to 15 pounds, and light lifting under 24 pounds. Ability to see, write, count, read, identify shade of colors, and hearing is needed to perform essential functions.

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Education:

• Bachelor's (Preferred)

Experience:

• ISO 9001: 1 year (Preferred)
• Quality management: 1 year (Preferred)

Work Location: In person

Salary : $55,000 - $60,000