What are the responsibilities and job description for the Surety Support Specialist position at JAMES A SCOTT & SON INC?
SURETY SUPPORT SPECIALIST
With 160 years of experience, Scott Insurance is a leader in developing smart strategies and innovative programs customized to the needs of mid-market companies. We offer property & casualty, employee benefits, captive insurance and surety bonds solutions, as well as personal risk services. An employee-owned company, we are one of the largest independent agencies in the Southeast and have Captive Insurance operations in Grand Cayman and Vermont. For 30 years, we have earned the distinction of a Best Practices Agency and have consistently been ranked among the top 30 agencies in the country by Reagan & Associates, and were recently named to Business Insurance's national Best Places to Work list. Scott has nine offices across North Carolina, South Carolina, Tennessee and Virginia. Our employee owners enjoy a strong, team-centric culture, excellent benefits and retirement programs. As an employee-owned company, our associates are more than employees; they are owners. This ownership creates a unique company culture and provides significant opportunities for our employee owners. We are driven by an entrepreneurial spirit and guided by out-of-the box thinking to deliver world-class service to our clients, primarily mid-market companies.
We currently have an opening for a Surety Support Specialist. This role will work out of one of the following office locations: Franklin (TN), Lynchburg (VA) or Raleigh (NC). If you enjoy working in a dynamic environment that rewards excellence and encourages entrepreneurial thinking, we would like to hear from you!
PRINCIPAL OBJECTIVES OF THE POSITION
The Surety Support Specialist serves our account managers and clients by providing daily account support services for existing/assigned surety bond clients.
PRINCIPAL DUTIES & RESPONSIBILITIES
- Support ReSource Pro in conducting bond account manager audits.
- Serve as a primary 1st check in bid bond quality control process.
- Manage bond numbers in Tinubu.
- Prepare bond logs as requested by clients.
- Process requests from clients in Tinubu and and Epic.
- Prepare and execute bond documents.
- Provide bond account manager PTO coverage.
- Manage assigned Epic activities.
- Assist with aged receivables follow ups and collections.
- Research and resolve accounting discrepancies.
- Prepare team meeting summaries.
- Process bond renewal exceptions, transact and distribute invoices with required renewal documentation when required.
- Correspond with clients, surety partners, and other bond department managers.
- Perform other duties as assigned.
POSITION QUALIFICATIONS & REQUIREMENTS
- Proven ability to maintain high level of confidentiality and handling of sensitive information.
- Creative problem solver with advanced analytical skills.
- Strong written and verbal communication skills.
- Superior organizational skills and the ability to handle multiple tasks/effectively prioritize.
- Exceptional relationship building skills.
