Store Manager - Memorial City Mall, Houston, TX

WHAT YOU WILL BE DOING

• Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong independent decisions.
• Demonstrates an inspirational attitude that contributes to a positive team environment.
• Manages the recruitment, onboarding, training, and development of the store team and ensures all HR policies and procedures are adhered to.
• Actively collaborates, shares best practices with peers to drive District team performance.
• Ensures store team compliance with all store policies and procedures in addition to providing suggestions and ideas on ways to improve systems and processes.
• Creates a high-performance culture in store by setting clear expectations and targets, analyzing team performance, holding team members accountable and giving appropriate and prompt feedback, including actively managing poor performance.
• Participates and assists in conducting regular leadership meetings.
• Recruits, hires, coaches, leads, and develops the store team.
• Ability to maintain reliable and consistent attendance and punctuality.
• Develops plans to effectively lead, participate, drive results in special events and promotions.
• Coordinates and facilitates Associate training (in store and Cornerstone).
• Keeps supervisor informed of product, Guest, and personnel issues.
• Manages the inventory processes, including inventory cycle counting, inventory adjustments, shipping & receiving of merchandise and annual inventory. Notifies the appropriate manager when inventory issues are discovered.
• Manages the floor; be an active Leader on Duty. Must be able to multitask in a fast-paced environment. Ensures Associates’ customer service is exceptional and gracious, providing feedback. Ensures customer concerns are addressed quickly and appropriately.
• Collaborates with the team, both departmental and with cross functional to build positive working relationships and establishes a high level of trust and credibility.
• Develops and conducts performance evaluations for the team in accordance with the appropriate evaluation schedule and compensation guidelines. Provides ongoing coaching & feedback and addresses performance issues quickly.
• Approves schedule changes. Reviews Dayforce timesheets and makes necessary adjustments to ensure compliance with Company policies and governmental regulations.
• Performs store opening and closing duties including financial processes and delegation of job duties schedules.

WHAT YOU WILL NEED

• Associates degree in a related field and three years of retail management experience; or equivalent combination of education/experience.
• Genuine passion for providing exceptional customer service and developing customer relationships.
• A proven ability to execute with consistent delivery and reprioritize in a fast-paced, ever-changing environment, Strong problem-solving skills, positive attitude under pressure.
• Exceptional organizational and communication skills.
• A strong ability to build cross-functional partnerships and work collaboratively.
• A growth mindset: desire to learn, grow, and embrace new idea.
• A solutions-oriented mentality with a data driven approach.
• Strong leadership skills and the ability to gain respect and trust quickly.

Additional Requirements

• Ability to consistently maintain a driving record that meets insurance company requirements.
• Pass a background check as well as an alcohol, controlled substance, and illegal drug screen that meets Company standards before beginning regular employment.