Permit Technician I/II

Job Summary

$41,513 - $68,833 / year DOQ Full-Time County Benefits

Performs responsible work (Permit Tech I) or experienced (Permit Tech II) processing, issuing, and tracking applications, registrations, requests and payments.

Permit Technician I: $41,513 - $64,268 / year DOQ
Permit Technician II: $44,364 - $68,833 / year DOQ

Responsibilities

• Provides first point of customer service; responds to customer needs at the front counter, by phone and by email; provides administrative support to Building Safety and Permits Division staff members.
• Processes permit applications, contractor registrations, inspection requests and payments; issues permits and certificates of occupancy; monitors permit workflows; responds to questions about permits and inspections; oversees and tracks daily collection of fees.
• Monitors permit workflows by reviewing application submittals for completeness and assigning cases to plan review staff; reviews and adjusts inspection and document review workflows for each permit case during pre-reviews and after permits are issued; continuously monitors permit workflows to assure customer service needs are met and to find areas needing business process improvements; reports same to supervisor.
• Utilizes training opportunities and resources provided to improve professional and technical skills.
• Manages utility meter release approvals and red tag notifications.
• Performs other duties as assigned.

Qualifications:

• Any combination of education and experience equivalent to a high school diploma; extensive experience in administrative work. Experience as permit technician preferred; college or business school courses in Administrative Support Technology or a related field also preferred.
• Must have reliable transportation to work site(s).
• Knowledge of at least one of the following areas: building construction; building, fire, or housing inspections; plumbing, electrical or mechanical trades; or fire protection, elevator or property maintenance work; knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction; and, knowledge of the Virginia Uniform Statewide Building Code.
• Skill in the use of computer software, especially Microsoft Office Suite.
• Ability to communicate effectively both orally and in writing; ability to establish and maintain effective working relationships with staff and the public.

Click here for full job description. Accepting applications until 11:55pm EST on 01/31/2025. Cover letters and resumes may also be attached, but a fully completed application is required for your application to be considered.

James City County is dedicated to building a diverse workforce and is committed to providing reasonable accommodations. If you need assistance with completing the employment application, please contact the HR Department at 757-253-6680 or email HR.Recruit@jamescitycountyva.gov.