What are the responsibilities and job description for the Licensed Insurance Customer Service Representative position at James-Garcia?
Job Description
Welcome to the team at James Garcia, where we are committed to providing exceptional service to our valued clients. Located in the vibrant town of Bartlett, Tennessee, we pride ourselves on being a staple in our community and offering top-notch insurance solutions. As a Licensed Insurance Customer Service Representative, you will be instrumental in ensuring a smooth and positive experience for our clients. You'll work on-site, providing personalized assistance, and cultivating long-lasting relationships. Our focus is not just on transactions, but on creating positive experiences that make a difference in people's lives. At James Garcia, your expertise will be essential in helping clients understand their insurance options and finding the best solutions tailored to their needs. If you're looking for a rewarding opportunity where your work truly matters, we invite you to join our dedicated team and make a positive impact every day.
Benefits
Paid Time Off (PTO)###Mon-Fri Schedule###Career Growth Opportunities###Retirement Plan###Evenings Off
Responsibilities
Client Engagement: Provide exceptional service to all policyholders through attentive listening and effective problem-solving.
Policy Management: Assist clients with policy changes, renewals, and cancellations in a timely manner.
Claims Assistance: Guide customers through the claims process, from initiation to resolution, ensuring a smooth experience.
Information Dissemination: Clearly communicate insurance options, changes, and updates to clients to ensure their understanding and satisfaction.
Documentation: Maintain accurate records of customer interactions and transactions in the system.
Cross-department Collaboration: Work in tandem with sales representatives to identify opportunities for cross-selling and upselling insurance products.
Requirements
Licensing: Active Tennessee Property & Casualty License is essential.
Experience: Minimum 2 years of experience in insurance customer service or a related field.
Communication Skills: Excellent verbal and written communication skills.
Customer Service Oriented: Strong commitment to providing exceptional customer service.
Problem-Solving Skills: Ability to effectively resolve client issues and inquiries.
Attention to Detail: High level of accuracy in handling customer information and processing insurance requests.
Organizational Skills: Ability to manage multiple tasks efficiently.
Team Player: Ability to collaborate and work effectively within a team.
Professionalism: Maintain a positive and professional demeanor in all interactions.
Salary : $45,000 - $65,000
