What are the responsibilities and job description for the Claims Administrator - Fontana position at James Hardie?
James Hardie Building Products Inc. is the North American leader in fiber cement home siding and exterior design solutions. Hardie® products offer long lasting beauty and endless design possibilities with trusted protection and low maintenance. The company pioneered modern fiber cement building products and continues to invest in innovation to transform the industry. James Hardie is a high-performance organization, with an unwavering commitment to Zero Harm. The company proudly employs a diverse workforce of over 3,000 employees across operations in North America.
Position Summary
As a member of the Claims & Warranty department, the Claims Administrator works closely with the Claims supervisor, Field claims scheduler and the claims coordinators, and ultimately reports to the Claims Supervisor. The Claims Administrator provides support to the field and Fontana offices. This position is responsible for preparing new field claims by ensuring all information is in the file, and entering claims into the Access Database and transmitting claims to the field office. In addition, the Claims Administrator will provide support in Fontana by answering phone calls and responding to e-mails from customers.
Position Responsibilities
Provides administrative support to the field group and acts as the bridge of communication between the field group and the California office : (50%)
- Receiving new field claims, overseeing that claims abide by Sarbanes Oxley (SOX), Company and department policy provisions;
- Entering new claims in the claims database and transmitting claims to the field office;
- Ensuring files are maintained, updated and assembled in a sequential order of events and with all supporting documentation.
- Filing claim files in numerical order.
Provides customer service, analytical and administrative support to the California office : (50%)
Quantitative Dimensions
Entry level hourly position whose primary responsibility is providing administrative and customer service support to the Field and Fontana offices. As demonstrated competency in the position is achieved, the position can then be built into handling of warranty claims, discussing warranty decisions and installation practices.
Decision Making :
Initially this position requires following direction to ensure consistency in completing all field based claim files. As training continues this position will receive training on installation, all product warranties and to what extent is covered or exempted.
Position Requirements
Knowledge, Skills, and Abilities :
Required :
Education / Experience :
Required :
What You’ll Receive :
At James Hardie, we recognize that our success depends on our people. We've worked hard to build a generous and competitive benefits program that demonstrates our commitment to our employees.
The expected base pay range for this position is between $70,000 and $ 90,000 and includes sales incentive pay. Actual pay will be adjusted based on experience, market conditions, and other job-related factors permitted by law. This position qualifies for benefits which may also include a sales incentive plan.
LI-TF1
James Hardie Building Products Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, gender, sex, age, national origin, religion, sexual orientation, gender identity / expression, genetic information, veteran's status, marital status, pregnancy, disability, or any other basis protected by law.
Salary : $70,000 - $90,000
