Software Asset Mgmt Admin

James Hardie Building Products Inc. is the North American leader in fiber cement home siding and exterior design solutions. Hardie® products offer long lasting beauty and endless design possibilities with trusted protection and low maintenance. The company pioneered modern fiber cement building products and continues to invest in innovation to transform the industry. James Hardie is a high-performance organization, with an unwavering commitment to Zero Harm. The company proudly employs a diverse workforce of over 3,000 employees across operations in North America.

Make your dream career a reality. It’s possible!

As the Software Asset Manager at James Hardie, you will support the day-to-day activities associated with the organization’s IT assets, ensuring operational efficiencies and data completeness through the full lifecycle of IT assets across a hybrid environment (cloud and on-prem).

What You’ll Do:

• Handling key relationships with peer roles across the enterprise, including Business Application Owners, Central Engineering, Infrastructure and Cybersecurity Teams as well as Software Product Owners, and Procurement representatives.
• Being accountable for ensuring new entitlement purchases, true-ups, and maintenance renewals, including maintaining the entitlement data in ServiceNow
• Collaborating to ensure licensing contracts are optimized based on usage and predicted consumption.
• Understanding the impact of maintenance/assurance, support contracts, and requirements.
• Leading analysis, design, and requirements for IT SAM process improvements and feature enhancements.
• Handling lifecycle stages of software assets from initial request, purchasing, deployment, maintenance, through removal from service.
• Ensuring the quality of software asset records within ServiceNow’s SAM Pro module, including Software Discovery Models, Software Product Models, and Software Entitlements.
• Discovering and establishing a full inventory of software deployed.
• Identifying and correlating hardware and devices of the deployed software.
• Identifying the number of licenses, licensing scheme/type, and utilization of each discovered software.
• Identifying publishers for whom we do not have full license spend and seeing high-level where we are non-compliant.
• Identifying licensed applications, and identifying vendor, count, cost per license, and current license holders. Categorizing all license usage: assigned in-use, assigned unused, unassigned, expired.
• Developing and analyzing reconciliation reports to resolve required actions to address non-compliant software installations.
• Performing reconciliation by comparing entitlements with discovered software installations to resolve effective license positions for each in-scope publisher

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

What You’ll Bring:

• 3 years experience leading day-to-day operational activities for a Software Asset Management (SAM) program.
• 5 Experience managing IT assets throughout their full lifecycle
• Solid understanding of software licensing models, including for large vendors (SAP, Oracle, Microsoft, Autodesk etc.).
• 3 years experience with asset discovery tools and managing associated data (ServiceNow SAM Pro preferred); to analyze and identify potential gaps.
• Significant experience with SAM-related platforms, tools, and integrations - including ServiceNow ITAM, ITOM, ITSM.
• 3 years experience as a member of vendor audit activities, including leading software publisher audits to closure.
• Undergraduate degree, or equivalent experience.
• Self-motivated teammate who brings energy, enthusiasm, and intellectual curiosity to the role.
• Outstanding execution skills and attention to detail.
• Strong quantitative and qualitative problem-solving skills.
• Subject matter expert on using the ServiceNow SAM Pro module
• Effective in finding opportunities for improvement, prioritizing options, and recommendations.

What You’ll Receive:

As of the date of this posting, a good faith estimate of the current pay scale for this position is $85,500 - $110,000 per year. Placement in the range depends on several factors such as experience, skills, geography and internal equity and may change over time. This position qualifies for benefits, and you will be eligible to participate in a bonus plan.

Benefits available include:

• Comprehensive low-cost co-pay medical insurance; as well as vision insurance benefits for every 30 hour full-time employee. Insurance starts on day one!
• Life insurance
• Short-term and long-term disability insurance
• 401(k) Retirement plan that will match 100% of employees saved dollars up to the first 6% of your salary
• Paid Time Off
• 11 paid holidays per year, paid vacation including Jury Duty and bereavement leave
• Paid sick leave
• Wellness Program, Employee Assistance Program and Parental Leave
• Tuition reimbursement
• Employee Stock Purchase Program
• Community Involvement & Sustainable Solutions - Fire Resistant Siding to Help Rebuild the Grizzly Flats Community | James Hardie
• Visit JH Benefits At A Glance 2025 to learn more about our benefits.

James Hardie will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies.

Applications are being accepted on an ongoing basis.

Apply now and come “home” to Hardie!’

James Hardie Building Products Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, gender, sex, age, national origin, religion, sexual orientation, gender identity/expression, genetic information, veteran's status, marital status, pregnancy, disability, or any other basis protected by law.