What are the responsibilities and job description for the Tour Guide position at James Madison's Montpelier?
As the ?face of Montpelier,? the Interpreters (tour guides) project the knowledge, hospitality, graciousness, and consideration of Montpelier visitors. Interpreters maintain the highest standards of customer service at all times. Candidates selected for the Interpreter I position provide tours to the general public, presenting accurate and engaging interpretation and friendly guidance. They are attentive to the reactions and needs of the visitors. Interpreters are responsible for the safety of Montpelier visitors in the House, during tours and special events, and, while on duty, and are responsible for the protection of the House and its objects. Interpreters participate in House logistics to ensure smooth and efficient visitor flow.
DUTIES
Provide guided tours in a knowledgeable and engaging fashion according to interpretive best practices for visitors of all ages.
Provide student tours and educational programming for K-12th grade audiences.
Submit at least 8 days availability to work each month or request an exception in advance in writing. Availability requirements are subject to change at the discretion of management.
Provide visitors with friendly guidance, accurate information, and engaging interpretation that allow the visitor to gain an understanding of James and Dolley Madison, the Montpelier plantation and house, the enslaved community, and James Madison?s role as intellectual author of the Constitution and Bill of Rights.
Present tour and program information and orient visitors to the site in a friendly, helpful manner.
Maintain a thorough understanding of site logistics, programs, and content.
Assist with special programs and property uses, seminars and receptions, and other events as required.
Assist in providing security and safety of visitors by observing and monitoring activities of visitors and non-staff personnel in and around buildings and collections.
Actively participate in training and enrichment programs to improve customer service; expand communication skills; increase knowledge of the historic site, its history, architecture and collections; update and modify tours as new or relevant information becomes available.
9. Complete refresher/enrichment training as required.
Must be reliable, punctual, neat appearance, and follow the prescribed dress code.
Other duties as assigned.