Claims Examiner - Executive Claims Specialist - Commercial Property and Casualty
Raleigh, NC, USA
- Richmond, VA, USA
- Virtual Req #195
Wednesday, January 29, 2025
Come grow with James River Insurance!
James River Insurance is an excess and surplus lines segment of James River Group Holdings, Ltd. and operates on an approved non-admitted basis in 50 states and Washington, DC. Since 2003, James River has provided thousands of commercial property and casualty customers with innovative and creative solutions for particular insurance needs.
At James River Insurance, we are committed to providing a stable and rewarding work environment supported by our Core Values and Guiding Principles : Integrity, Accountability, Innovation, Customer Service, Communication, and Teamwork. We are proud of our recent national recognition as a 2023, 2022, and 2021 Top Workplaces USA awards.
James River Group Holdings, Ltd. is a Bermuda-based insurance holding company which owns and operates a group of specialty insurance and reinsurance companies. The Company operates in two specialty property and casualty insurance segments : Excess and Surplus Lines and Specialty Admitted Insurance. The Company tends to focus on accounts associated with small or medium-sized businesses in each of its segments. Each of the Company's regulated insurance subsidiaries are rated "A-" (Excellent) by A.M. Best Company.
Job Summary
The Claims Examiner will manage a caseload of low to moderate severity / complexity property and casualty insurance claims under a moderate level of supervision, depending on level of experience. Job functions include the following : Analyzing insurance claims to determine applicable coverage; Analyzing claims to determine the extent of insured's or insurer's liability; Reviewing and evaluating damages and determining strategies for resolution. Settling claims in accordance with policy provisions and within an authority level. The Claims Examiner l will engage in verbal and written communication with claimants, attorneys, and policyholders. The Claims Examiner l will ensure that all state claims handling requirements are met and internal guidelines are followed. The Claims examiner l will handle claims in accordance with established James River Claims Best Practices.
Duties and Responsibilities
Continuously exhibit and uphold Core Values of Integrity, Accountability, Communication and Teamwork, Innovation and Customer Service.Conduct three point contactsDetermine compensabilityIssue workers' compensation benefitsDevelop plans of action to resolution, coordinate return to work efforts and approved medical payments.Investigates Subrogation and negotiate limited settlements within authority level.Maintains contact with policyholders and injured workers.Ensure claims files are appropriately documented.Completes and files appropriate FROI and SROI's as required by individual State Workers' Compensation Statute and EDI reporting regulations.Manages claims in accordance with Falls Lake Best PracticesEmploys appropriate claims management techniques and direct intervention (referrals for nurse case management, independent medical examinations, utilization review) to manage each claim.Makes decisions within delegated authority.Have a general understanding of all legislative requirements and is able to take direction to meet those requirements in a prudent business manner.Maintains a license for all states and products serviced as required.Organize and update all reference material to reflect current legislation and regulatory compliance.Comply with all quality control standards set by the company for the handling of claims. Comply with all procedures set forth by the company for performing the job as it relates to the various components of claim administrative services.Immediately notify Management of any unusual lawyer inquiries, insurance carrier inquiries, or department of insurance inquiries.Knowledge, Skills and Abilities
Familiar with the claims handling processKnowledge of medical terminologyCustomer Service focusedOrganizational skillsTime Management skillsExcellent oral and written communication skillsAttention to detailStrong Computer SkillsHands on LearnerAbility to multi-taskTeam AttitudeAbility to successfully obtain the required state adjusters' licenses within six (6) months following the completion of Company-provided licensure training courses and maintain appropriate licensure thereafter.Experience and Education
Claims Examiner
Four-year college degree preferredOne to three years of claims handling experienceExperience in working with liability and coverage issuesExperience negotiating settlements with claimants and attorneysMulti-jurisdictional claims experience preferred, may be required depending on type of claimAdjuster license and / or certifications preferredSenior Claims Examiner
High school diploma requiredBachelor's Degree preferredMinimum of three years of P&C claims handling experience including working with complex coverage issues, handling liability and coverage issues, multi-jurisdictional claims, and negotiating settlements with claimants and attorney requiredAdjuster license and / or certifications preferredClaims Specialist
High school diploma requiredBachelor's Degree preferredAdvanced Degree or Juris Doctorate Degree preferredMinimum of seven years of P&C claims handling experience including working with complex coverage issues, handling liability and coverage issues, multi-jurisdictional claims, and negotiating settlements with claimants and attorneys requiredAdjuster license and / or certifications desired preferredExecutive Claims Specialist
High school diploma requiredBachelor's Degree preferredAdvanced Degree or Juris Doctorate Degree preferredMinimum of ten years of P&C claims handling experience including working with complex coverage issues, handling liability and coverage issues, multi-jurisdictional claims, and negotiating settlements with claimants and attorneys requiredExtensive expertise in specific specialty area of claims (i.e. PL, M&C, GL)Project management and process implementation experience preferredAdjuster license and / or certifications preferredLI-KS
LI-Remote
Other details
Job Family ClaimsJob Sub Family OperationsPay Type SalaryApply Now
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