What are the responsibilities and job description for the Customer Relations Representative - State Farm Agent Team Member position at James Rollo - State Farm Agent?
Customer Hospitality Associate at Jim Rollo State Farm
Binghamton, NY
Position : Customer Hospitality Associate
About Us
At Jim Rollo State Farm, we see every interaction as an opportunity to build trust and community. We are seeking a Customer Hospitality Associate to enhance our customer experience by providing exceptional service from the moment they walk in our door as a guest.
Key Responsibilities
- Welcoming Customers : Greet customers with a warm, friendly demeanor, making them feel valued and at ease.
- Front Desk Management : Manage the reception area, ensuring it is organized, clean, and welcoming.
- Appointment Coordination : Schedule, confirm, and manage appointments for customers and insurance agents.
- Customer Support : Assist with basic inquiries, direct customers to the appropriate team member, and provide information on upcoming events or promotions.
- Administrative Tasks : Perform various administrative duties such as filing, data entry, and maintaining customer records.
- Service Ambassadorship : Act as the face of Jim Rollo State Farm, embodying our values of service, integrity, and community involvement.
- High school diploma or equivalent; further education in hospitality, customer service, or a related field is a plus.
- Proven experience in a customer-facing role, preferably in hospitality or retail.
- Exceptional interpersonal and communication skills.
- A proactive, positive attitude with a strong focus on customer satisfaction.
- Basic computer skills for scheduling and data management.
- Ability to multitask and prioritize in a busy environment.
- A nurturing work environment that values every team member.
- Competitive pay and benefits, including opportunities for growth.
- Training and development to advance your hospitality and customer service skills.
- A chance to play a key role in our community-focused approach.
Qualifications :
What We Offer :
How to Apply :
If you thrive in a role where you can make a personal impact, please send your resume and a cover letter explaining why you're passionate about customer hospitality to jim@jimmyrollo.com. Please use "Customer Hospitality Associate Application" in the subject line.
About Jim Rollo State Farm :
Jim Rollo State Farm has been a cornerstone of insurance and financial services for over 17 years, dedicated to serving our community with caring and knowledge. We believe in the power of hospitality to transform customer interactions into lasting relationships.
Salary : $35,000 - $50,000