What are the responsibilities and job description for the Customer Service Representative - State Farm Agent Team Member position at James Rollo - State Farm Agent?
Customer Service Representative at Jim Rollo State Farm
Binghamton, NY
Title : Customer Service Representative
About Us
Jim Rollo State Farm is a community-centric insurance and financial services agency that prides itself on personalized service and customer satisfaction. We are looking for a dedicated Customer Service Representative to join our team, offering support to our clients while helping them navigate their insurance and financial needs.
Key Responsibilities
- Customer Interaction : Handle customer inquiries via phone, email, or in-person, providing accurate information about insurance policies, claims, and financial products.
- Service Excellence : Deliver exceptional customer service that reflects our commitment to each client’s unique situation.
- Policy Management : Assist in processing new policies, renewals, endorsements, and cancellations.
- Claims Support : Guide customers through the claims process, ensuring they receive timely and empathetic service.
- Problem Solving : Address and resolve customer complaints or concerns, escalating issues when necessary.
- Team Collaboration : Work closely with team members to improve service processes and share best practices.
- College degree or equivalent work experience
- Previous experience in customer service, insurance, or a related field is advantageous.
- Strong communication and interpersonal skills.
- Ability to multitask in a fast-paced environment.
- Excellent organizational skills with attention to detail.
- Proficiency with standard office software and eagerness to learn industry-specific systems.
- A supportive and inclusive work environment.
- Competitive compensation and benefits package.
- Opportunities for professional development and career advancement.
- A chance to make a significant impact in your community through service.
Qualifications
What We Offer
How to Apply :
If you are passionate about customer service and eager to grow within the insurance industry, we want to hear from you! Please submit your resume along with a brief cover letter explaining why you're the right fit for this role to jim@jimmyrollo.com Use "Customer Service Representative Application" as the email subject.
About Jim Rollo State Farm :
For over 17 years, Jim Rollo State Farm has been dedicated to protecting what matters most to our clients. We believe in fostering a team that grows with us, offering not just a job, but a career path with purpose.
Salary : $35,000 - $50,000