Welcome Center Receptionist

We are seeking an individual to work four evenings a week. The shifts would be Monday and Wednesday through Friday from 3-8 PM with potential weekend fill ins as needed.

Job Description

Jamestown Area YMCA

Welcome Center Receptionist

Reports to: Office Manager

Reports to: Executive Assistant/Human Resources

YMCA Mission Statement: To put Christian principles into practice through programs that build strong kids, strong families, and strong communities by enriching the lives of all people in spirit, mind and body.

General Function:

Enjoy, be skilled at and understand the importance of building relationships with people: members, staff, volunteers, donors, and community leaders. High degree of accuracy with information provided, multi-task oriented; able to take initiative; effective organizational skills; effective communication skills. Experience with computers. Ability to develop effective working relationships, and to effectively communicate and problem-solve. Ability to respond to safety and emergency situations.

Job Segments:

Greet and serve members and guests

Answer telephone

Provide information on facility services and programs

Receipt monetary transactions and receipt membership and program sign-ups

Carry out other duties as assigned

Provide tours of the facility to perspective members – as needed

• No denim “blue” jeans or gym shoes allowed (except Fridays and you pay $1 to UW)
• Professional office attire is required, modest clothing a must
• Greet members and guests.
• Know members’ names and use them in their presence.
• Show interest in their concerns.
• Listen to suggestions and respond promptly.
• Address of complaints/concerns immediately.
• Provide information on membership services and programs.
• Receipt money transactions and program sign-ups.
• Serve as liaison between members and program directors.
• Carry out other duties as assigned.
• Answer telephones using professional greeting.
• Be alert to safety factors and potential hazards.
• Always look for ways to improve performance.
• Emphasize fun, make the Y a happy place with positive relationships.
• Eye contact, smile, engage.
• Relationship skills -
• Make members feel comfortable and at ease.
• Be open, friendly and approachable to members.
• Initiate interaction with and between members.
• Frequently ask if there is any way you can help.
• Ask about family, job, hobbies, get to know personally.
• Ask about their goals; progress, satisfaction.
• Introduce members to other members and staff.
• Invite members to participate in programs.

Member involvement skills- Be knowledgeable about program areas and share information with members. Be knowledgeable about all of the YMCA locations and programs. Acquaint members with other YMCA programs and benefits.

• Recommend participation in a variety of Y programs.
• Be able to articulate the YMCA’s Mission, values, benefits.
• Ask members to contribute to the annual campaign.
• 1. Always be at work 15 minutes early for your shift.

2. Finding a substitute for your shift is your responsibility and you must complete a shift change form and notify supervisor of the change. If you cannot find a substitute, you are still responsible for your shift.

3. If you are sick you must call in at least 3 hours before your shift.

4. If you agree to substitute for someone else, the shift becomes your responsibility.

Breaks: Each employee must take a 30 minute unpaid rest break or meal period if scheduled to work six hours consecutively.

Cell Phone Use: Cell Phones are not to be used or visible while you are on the clock and serving members.

Physical requirements: Ability to lift and carry at least 30 pounds. If individual must lift and carry more than 30 pounds, they must ask for assistance from another staff member. This individual may be required to stand or walk for extended periods of time while demonstrating physical stamina and agility. Welcome Center staff must be friendly and professional at all times.

Performance Review: All persons employed are subject to a performance review after a 90 day probationary period. The employee’s job performance is evaluated on an on-going basis. Formal evaluations are completed at least annually. All performance evaluations are retained in the employee’s personnel file located in the personnel office. All evaluations are signed by both the employee and supervisor. Employees may be released without prior notice at any time.

A professional attitude must be the rule instead of the exception. Must maintain total professionalism at all times. You will work as a part of an efficient team to ensure that the YMCA image and mission statements are upheld.

Denotes essential functions of the job. The YMCA promotes an equal employment opportunity work place which includes reasonable accommodation of otherwise qualified disabled applicants and employees. Please see your manager should you have any questions about this policy or job duties.

Job Type: Part-time

Pay: $15.50 per hour

Expected hours: 20 – 30 per week

Benefits:

• Employee discount

Schedule:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Are you willing and able to work both Jamestown and Lakewood locations?

Work Location: In person

Salary : $16