What are the responsibilities and job description for the Customer Service Manager - State Farm Agent Team Member position at Jamie Dunn - State Farm Agent?
Benefits:
ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Jamie Dunn - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
You should be able to handle multiple client issues simultaneously, identify unresolved situations, and resolve issues. To include:
- Bonus based on performance
- Free food & snacks
- Opportunity for advancement
- Paid time off
- Training & development
ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Jamie Dunn - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
You should be able to handle multiple client issues simultaneously, identify unresolved situations, and resolve issues. To include:
- Handling calls promptly and accurately.
- Render professional service, promptly and courteously to customers.
- Provide advice to customers regarding their insurance needs.
- Answer questions from customers regarding insurance policies, claims, billing, payments, etc.
- Explain policies and procedures to customers.
- Assist policy holders in processing claims. To include inquiries and problems regarding the claim.
- Resolve customer complaints.
- Offer recommendations about different policies and plans offered by the company, as well as generating interest on new policies, services, or changes in plans.
- Keep accurate records of customer transactions. Effectively troubleshoot problems when interacting with customers and develop solutions to both known problems and future potential issues by doing your own research, identifying solutions to problems using available resources, and then implementing the solutions found, in an ethical, fair, and considerate manner.
- QUALIFICATIONS:
- 3 years of experience in customer service, with 2 years in a managerial role.
- Leadership and organizational skills.
- Communication and problem-solving abilities.
- If not currently P&C licensed and L&H licensed, must obtain within 90 days to maintain employment.
