Collection Specialist - Decatur, Georgia

Jamison Professional Services, Inc. (“Jamison”) is currently seeking a qualified and motivated candidate for the position of Collections Specialist.

Job Title: Collections Specialist | Decatur, Georgia

DESCRIPTION OF SERVICES:

The objective of this requirement is to provide Temporary Personnel Services for daily employment services in support of the operation of Dekalb County in Georgia. County departments will require the services of temporary personnel to assist with special projects of a time-limited nature, to fill in for staff on vacation or extended leave, and/or to assist during periods of peak activity. Skills test may be administered to assess proficiency levels.

The Collections Specialist position is responsible for managing accounts receivable, processing payments, and providing customer service related to utility services. This role involves handling customer payments, updating account records, monitoring delinquent accounts, and implementing improvements to the accounts receivable process. The position requires strong organizational skills and the ability to communicate effectively with customers.

MINIMUM QUALIFICATIONS:

High school diploma or GED required; two years of experience in accounts receivable or closely related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. No specific license or certification required.

PREFERRED

• Strong understanding of accounting principles and collections practices
• Proficiency with receivables software and data entry systems
• Excellent attention to detail and accuracy
• Strong organizational skills to manage multiple accounts and deadlines
• Effective communication skills to interact with clients and internal stakeholders
• Problem-solving abilities to resolve receivables issues and disputes

• Experience with government accounting principles (GASB)
• Bilingual a plus (not a requirement)

JOB DUTIES AND RESPONSIBILITIES:

Tasks include, but are not limited to, additional duties as assigned.

• Processes payments for utilities and other fees and services; receives monies from customers by check, cash, and credit card; documents payments received; enters payment information into computer system; balances cash drawer daily; prepares and submits bank deposits; and maintains related documentation and reports.

• Updates and credits customer account records; records and codes payments in billing system; enters relevant information to assist with skip-tracing or recording customer risk profiles; and coordinates with other employees to ensure accounts are managed within credit conditions, to examine customer queries, and reconcile and report on accounts as needed.

• Monitors past due accounts; reviews delinquent customer listing; contacts customers to investigate late or non-payment of accounts; facilitates corrective action; schedules cut-offs; researches and corrects errors in accounts; collects on past due accounts; and prepares related reports.

• Performs customer service functions; provides information and assistance regarding County utility services, procedures, forms, fees, or other issues; responds to routine questions, complaints, or requests for service; initiates problem resolution; conducts research; and recommends solutions.

• Reviews accounts receivable and credit control systems and processes, and implement improvements to increase the efficiency and effectiveness of the function.

HOURS OF OPERATION

Normal working hours are 8:30 A.M. to 5:00 P.M., Monday through Friday.

During the assignment, temporary personnel shall not work for any period over eight (8) hours per day for a maximum of forty (40) hours per week without prior authorization.

DeKalb County government observes eleven (11) holidays during each calendar year: NewYear’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veteran’s Day, Thanksgiving Day, the day after Thanksgiving and Christmas Day. Whenever a County-observed holiday occurs on Saturday, the previous Friday will be observed. Whenever a County-observed holiday occurs on Sunday, the Monday following will be observed.

PRIMARY PLACE OF PERFORMANCE:

Dekalb County, Decatur, Georgia 30030

This work requires on-site performance and is not eligible for remote work or telework.

TRAVEL: N/A

Clearance Level Required: Must be able to pass a Federal Background check.

SUPPLEMENTAL INFORMATION:

Evaluation Will Consist Of: Education, Experience, Background Check, Physical/Drug Screening

JAMISON CORPORATE OVERVIEW:

Jamison Professional Services, Inc. (Jamison) is a Service-Disabled, Veteran-Owned Small Business (SDVOSB), certified Minority Business Enterprise (MBE) headquartered in metropolitan Atlanta, Georgia. We specialize in providing professional management, administrative, healthcare, court reporters and transcriptionist experts, and document/ record and telehealth operational support solutions to U.S. Government, State, and commercial clients. Jamison is a nationwide professional staff augmentation company, that helps commercial clients and government agencies expand their talent acquisition reach by sourcing, assessing, developing, and managing the talent that enables them to be successful.

Jamison offers a wide range of employment opportunities in the commercial and government sectors. We seek employees who share our values of service excellence, integrity, and professionalism.

Jamison affords equal employment opportunity to all individuals, regardless of race, creed, color, religion, gender, national origin, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, or sexual orientation. Our employees, as well as applicants and others with whom we do business, will not be subjected to sexual, racial, religious, ethnic, or any other form of unlawful harassment and/or discrimination. In addition, Jamison adheres to the equal employment opportunity requirements of all states and localities in which it does business.

Jamison’s commitment to equal opportunity is applied through every aspect of the employment relationship, including, but not limited to, recruitment, selection, placement, training, compensation, promotion, transfer, termination, and all other matters of employment.

Applicants may be required to successfully complete an online assessment to determine qualifications for positions requiring specific skills.

All applications must be submitted through our application system at: https://www.jps-online.com/apply-now/