What are the responsibilities and job description for the Case Coordinator position at JAMS, Inc.?
Overview
A Brief Overview
Partners with their Case Managers to develop and administer Panelists' practices. Coordinates case administration and case management within the case management team. Provides continued support to Case Manager(s) and Panelists, as well as performs a wide variety of administrative, coordination, and program support activities. Performs all tasks accurately and with an appropriate sense of urgency.
Responsibilities
What you will do
- Completes tasks in an efficient, accurate manner as directed by Case Managers. Communicates and meets with Case Managers and local managers to discuss case issues.
- Supports Case Managers, clients, and Panelists throughout the entire lifecycle of a case.
- Provides administrative support for Case Managers and Panelists.
- Develops overall Case Manager skills, enhancing the client experience.
- Serves as Case Manager apprentice on mediations, competent to cover a Case Manager’s desk in their absence when appropriate.
- Collaborates with Panelist(s) to develop and administer their ADR practice including coordinating and scheduling of conference calls, pre-hearing preparation calls, moderating, customer service, interacting with clients, and hearings.
- Reviews closed cases to determine client satisfaction and future business opportunities.
- Other duties as assigned within similar scope.
Qualifications
- Bachelor's Degree in a related discipline. Preferred
- 2-4 years of working in an administrative or case management role. Required
- 2-4 years of working in legal and client service role. Plus
- 1-3 years For internal candidates, proven ability as an Administrative Assistant, Client Services (AACS), or similar position. Required
- Proficiency in all ADR processes and procedures. (Preferred proficiency)
- Knowledge of Panelists’ practice preferences in the local Resolution Center (RC). (Preferred proficiency)
- Computer literate and proficient in all software programs required for the position. (Required proficiency)
- Verbal and written communication skills. (Required proficiency)
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
